shahiz إسماعيل

• Lead support, maintenance, and troubleshooting for IASS (Integrated Aircraft
Stand System) and IMAS ensuring uninterrupted gate operations.
• Monitor and maintain Passenger Loading Bridges (PLB) and Ground Power
Units (GPU) to ensure high system up time and operational reliability.
• Perform PLC and Magelis program installation, configuration,
debugging, and modifications for aviation infrastructure systems.
• Modify and enhance SCADA source code to deliver client-requested changes
and operational improvements.
• Conduct system-level risk assessments and develop mitigation strategies for
critical alarm monitoring systems.
• Provide technical support for MAX systems deployment across multiple
regions including Abu Dhabi, Delhi, and Asia/ME sites.
• Coordinate with internal teams and stakeholders to ensure system compliance
with international aviation standards.
Key Contributions
• Improved system stability through structured preventive maintenance
implementation.
• Ensured 24/7 availability of mission-critical airport gate automation systems.

• Managed and strengthened IT security operations across 7 GCC branches
through firewall, VPN, and ADDS implementations.
• Configured and supported enterprise-level security infrastructure to protect
against malware and ransomware attacks.
• Planned and executed backup strategies and disaster recovery design for
business continuity.
• Managed IT governance by developing and enforcing security policies, network
standards, and operational procedures.
• Delivered end-to-end ERP, domain, and network administration ensuring stable
and secure multi-site connectivity.
Key Contributions
• Successfully secured multi-branch infrastructure and reduced IT risk exposure
through improved firewall/VPN implementation.
• Strengthened business continuity by implementing structured backup and
recovery solutions.

• Collected functional and technical requirements from clients and delivered
custom software enhancements.
• Developed and enhanced application modules including web components and
database structures.
• Designed and managed complex database procedures, triggers, and
performance tuning.
• Performed SDLC activities including planning, documentation, development,
testing, bug fixing, and deployment.
• Delivered user training and post-deployment support ensuring smooth system
adoption.
Key Contributions
• Improved database performance and reliability through optimization and
structured backup routines.
• Supported multiple migrations and upgrades across client environments.