Shahrazad Kassem

• Received and verified returned products from delivery
partners.
• Signed and authorized return documents after checking
item accuracy and condition.
• Inspected products for damage and ensured compliance
with company return policy.
• Restocked approved items in correct inventory locations.
• Maintained accurate records to reduce stock
discrepancies.
• Coordinated with warehouse and delivery teams for
smooth return operations.
• Assisted customers with return and refund-related issues.

• Processed customer transaction accurately and efficiently.
• Handled cash, credit, and debit cards payments.
• Provided excellent customer service, addressing inquiries,
and resolving issues.
• Assisted with inventory management and restocking as
needed.

• Successfully engaged with customers, effectively addressing their concerns and hesitations regarding vehicle purchases and trades.
• Demonstrated strong persuasive skills in guiding customers towards making informed decisions.
• Provided exceptional customer service, ensuring high satisfaction levels and repeat business.
Private Tutor (English and Mathematics for young children)
• Developed tailored lesson plans to enhance students understanding and proficiency in English and Mathematics.
• Implemented engaging teaching methods to foster a positive learning environment.
• Achieved measurable improvements in students academic performance and confidence levels.