Operations Analyst
Accenture - India
Total years of experience :7 years, 10 Months
I was part of a team that is strives for efficiency, high quality and outstanding results, delivering them in a timely manner.
• Collaborate directly with client servicing teams to provide outstanding service to our clients.
• Work closely with business colleagues to ensure a smooth and timely experience for all across the value chain.
• Manage and co-ordinate client and carrier communication and documentation to ensure adherence to internal protocols.
• Assist with the creation or maintenance of policy documents and report on open items enabling to track against KPIs.
• Facilitate meaningful conversations between internal and external stakeholders to ensure a seamless experience for our
clients and partners.
• Offer a keen eye for detail; identifying opportunities for improvement within operational processes and highlighting what
i can do better.
• Continue to upskill myself and maintain a solid understanding of the core aspects of insurance procedures and related
legislation.
• Conduct briefings and team meetings for team status, updates, new policy information and procedure changes.
• Reporting, Managing and optimizing workflow issues and proactively identifying customer needs
As an pension administrators ensuring the correct calculation of client's pension benefits, compliance with legal requirements, drafting reports and communicating relevant information to customers.
• Coordinate leaves of absence and process claims or requests (medical operations, worker’s compensation etc.)
• Keep updated employee records with all relevant information (marital status, years of service, hours worked etc.)
• Making sure to meet internal KPIs, fostering collaboration with the CE team and operations departments to ensure seamless workflow and exceptional service delivery.
• Point of contact for benefits questions, ensuring they are all answered in a timely and efficient manner.
• 100% creation, maintenance, and adherence of SOPs/SPD and documentations.
• Ensuring excellent customer service is delivered without compromising business needs.
• Focus on process improvement that would help the team to eliminate some of the work with 100% quality and efficiency.
• 3.5 years of experience in handling death cases (Active death, Term vested death, Retiree death) of clients like Goodyear Tire and Rubber Company, Genuine Parts Company, Accenture, and Henry Ford health systems.
• Organize and manage the overall benefits operations like when participant's got the term and calculate whether participants are vested or not
Benefit Administrator Training at NIIT Gurugram center in collaboration with Alight solutions for
successfully execute benefits operations
• During my time as a Google Aris IT Operations Associate at Accenture Solutions Pvt Ltd in India from February 2016 to April 2018, I gained valuable experience in managing and optimizing the IT operations for one of the world's leading
technology companies.
• My role involved collaborating with cross-functional teams to ensure smooth functioning of Google Aris processes, while also implementing innovative solutions to improve efficiency and productivity.
• Worked with diverse teams to maintain Google Aris operations.
• Developed and implemented process improvements.
• Conducted regular system audits and performance analyses.
• Trained new team members on Account reconciliations operations procedures.
Successfully completed my Bachelor Degree from one of the prestigious University in India known as Delhi University.
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