Tours Executive
Orient Tours LLC
مجموع سنوات الخبرة :10 years, 3 أشهر
• I was dealing in package, hotel and transfer related queries which was coming through
Orient representatives, b2b agents, online marketing, social media, website and also
through line manager.
• I was handling operations part i.e. invoicing, booking with hotel and travel partners,
voucher creation, ticket issuance, tours/transfers arrangements etc.
• All payment records like through TT, on arrival payment and through online payment
link. which I had to clear with accounts dept. every month.
• Explaining itineraries and reconfirming all tours timings to the guests upon arrival.
• Handling special request and transfers timing request. Dealing with complaints.
• Handling inquiries, creating quotation and booking products with travel partners.
• Receiving groups at the airport and holding PLA card under groups or person name.
• Explaining itineraries and reconfirming all tours timing to the guests.
• Giving them suggestion to add additional tour/excursions apart from itineraries on the
free day or time.
• Going with the groups in tours, Dinner, Lunch and other theme parks etc. for
coordination’s.
• Taking feedback from the FIT’s/Groups, sending to the MD and agent on daily basis.
• Reconfirming tours timings to the guests one day before on daily basis.
• Selling visa and travel products to customers and meeting sales targets as set out by
company manager.
• Dealing with complicated customer itineraries and handling customer orders and
payments, was handling B2B sales. Handling local and international queries.
• Liaising with tour operators and other key partners such as hotels and airlines regarding
bookings and schedules and undertaking general administration.
• Advising clients about passports, visas, foreign currency, travel insurance, car parking,
car hire etc.
• Dealing with complaints.
• Experience in assisting for visa
• Ability to manage high volume of work.
• Ability to maintain confidential information.
• Ability to coordinate with clients.
• Making packages, itineraries, typing and processing visa application.
• Proficient in decision making.
• Dealing with agents and corporate clients, handling queries and payments.
• Dealing with complaints.
• Assisted guests with making menu choices in an informative and helpful fashion.
• Maintained knowledge of current menu items.
• Delivered exceptional service by greeting and serving customers in a timely, friendly
manner.
• Appropriately suggested additional items to customers to increase restaurant sales.
• Answered questions about menu selections and made recommendations when
requested.
• Regularly checked on guests to ensure satisfaction with each food course.
• Delivered exceptional, friendly and fast service.
• Organize and provide documents, reports and information to department and external
clients in a useful and well-organized manner.
• Create new and maintain active files.
• Schedule travel, coordinate with travel agency to obtain the best possible trip and
prepare travel expense reports accordingly.
• Initiate purchase requisitions.
• Order office supplies and equipment.
• Maintain weekly schedules for employees.
• Assessed executives’ needs and requirements, formulated action plans to achieve them.
• Efficiently managed all important telephone calls - Collected and sorted mail, screened
and initiated telephone calls.
• Maintained daily tasks list - Arranged meetings and made appointment with individuals
on a priority basis.
• Prepared reports and documents - Handled all the documentation work.
• Planned the time table schedule of business, personal and weekend events.
• Collaborated with key management personnel to assist in arrangement of special events.
Project - emerging trend in hotel and tourism