Waqas Mahmood Shah, IT Infrastructure Engineer

Waqas Mahmood Shah

IT Infrastructure Engineer

Baguette Catering Services & Restaurants

Location
United Arab Emirates - Sharjah
Education
Diploma, ITIL Certification
Experience
10 years, 5 Months

Share My Profile

Block User


Work Experience

Total years of experience :10 years, 5 Months

IT Infrastructure Engineer at Baguette Catering Services & Restaurants
  • United Arab Emirates - Abu Dhabi
  • My current job since June 2021

1. Maintains information technology strategies.
2. Researches and implements technological strategic solutions.
3. Plans, monitors, and appraises job results.
4. Initiates, coordinates, and enforces systems, policies, and procedures.
5. Maintains staff training employees.
6. Maintains a safe and secure work environment.
7. Develops personal growth opportunities.
8. Conducting system audits.
9. Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
10. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes.
11. Identifies problems.
12. Evaluates trends.
13. Maintains quality service by establishing and enforcing organization standards.
14. Maintains professional and technical knowledge.

IT Support Engineer at Dhafir Holdings L.L.C
  • United Arab Emirates - Abu Dhabi
  • January 2020 to June 2021

1. Installing, configuring hardware and software components to ensure smooth usability.
2. Troubleshooting hardware and software issues.
3. Ensuring electrical safety standards are met.
4. Repairing or replacing damaged hardware.
5. Upgrading the entire system to enable compatible software on all computers.
6. Installing and upgrading anti-virus software to ensure security at the user level.
7. Performing tests and evaluation of new software and hardware.
8. Providing support to users and being the first point of contact for error reporting.
9. Establishing good relationships with all departments and colleagues.
10. Conducting daily backup operations.
11. Managing technical documentation.
12. Windows and Linux troubleshooting.
13. CCTV installations, cabling, Network designing etc.

Network Administrator at General Petroleum FZE
  • United Arab Emirates - Sharjah
  • May 2014 to August 2019

 Install and support LANs, WANs, network segments, Internet, and intranet systems.
 Install and maintain network hardware and software.
 Analyse and isolate issues.
 Monitor networks to ensure security and availability to specific users.
 Evaluate and modify system's performance.
 Identify user needs.
 Visited African Countries for Network and CCTV Setup in Offices and Factories.
 Determine network and system requirements.
 Maintain integrity of the network, server deployment, and security.
 Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
 Design and deploy networks.
 Perform network address assignment.
 Assign routing protocols and routing table configuration.

Network Administrator at Comdex System and Solution Providers
  • Pakistan - Peshawar
  • November 2013 to May 2014

 Upgrades, installs and troubleshoots networks, networking hardware devices and software.
 Maintains inventory of equipment and parts as well as documentation of vendor activities.
 Develops and documents system standards for computer and network devices.
 Recommend and schedule repairs to the WLAN/WAN.
 Secure and ensure that the network system works properly.
 Maintain more than 100 Unit computer systems.
 Provide Security for the internal network.

Trainee Network Administrator at IT Division , The Bank of Khyber
  • Pakistan - Peshawar
  • July 2012 to September 2012

 Reporting to head IT Department.
 Installation and maintenance of hardware equipment for all branches.
 Installation and maintenance of security cameras and attendance of all branches.
 Monitor and troubleshoot network services at all branches.
 Perform routine maintenance tasks on IT equipment’s according to the monthly maintenance schedule.
 Responsible to train and provide orientation for all users on operation of IT tools provided to them.
 Follow up maintenance tasks with vendors.
 Perform monthly backup of ATM Machines.

Education

Diploma, ITIL Certification
  • at AXELOS
  • December 2019
Diploma, Cisco Certified Network Associate -- CCNA
  • at CISCO
  • November 2019
Diploma, Microsoft Certified Professional -- MCP
  • at Microsoft
  • February 2014
Diploma, Server Virtualization with Windows Server Hyper-V and System Center Specialist
  • at Microsoft
  • February 2014
Diploma, Close Circuit Camera -- CCTV
  • at Comdex Systems
  • October 2013
Diploma, Microsoft Certified Solution Expert -- MCSE 2012
  • at Comdex Systems
  • June 2013
Bachelor's degree, Software Engineering
  • at City University of Science and Information Technology
  • January 2013

2013: BS SE (Bachelor of Science in Software Engineering) Honors CUSIT (City University of Science and Information Technology) - Peshawar, Pakistan

Diploma, Microsoft Certified Information Technology Professional -- MCITP
  • at Comdex Systems
  • March 2012
Diploma, Certified Information Technology Professional
  • January 2012

Microsoft Certified Professional (MCP) Certificate ID: E717-7882, E717-7883 MCSE 2012 (Microsoft Certified Solution Expert) Course Certificate CCNA (Cisco Certified Network Associate) Course Certificate CCTV (Closed Circuit Television) Course Certificate MCITP (Microsoft Certified Information Technology Professional) Course Certificate

Diploma, Engineering
  • at Government College Peshawar
  • January 2009

2009: Higher Secondary School Certificate (Pre-Engineering) Government College Peshawar - Peshawar, Pakistan

Diploma,
  • at Sir Sahibzada Public School
  • January 2007

2007: Secondary School Certificate (Science) Sir Sahibzada Public School - Peshawar, Pakistan

Specialties & Skills

Switches
Routers
Information Engineering
Software Technology
Software and Hardware Maintenance
Networking
I.T Support Engineer
Servers
Windows Operating Systems

Languages

Pushto
Native Speaker
Urdu
Expert
English
Intermediate
English
Intermediate
Hindi
Intermediate
Arabic
Beginner

Training and Certifications

CCTV (Training)
Training Institute:
Comdex System
Date Attended:
August 2013
MCP (Certificate)
Date Attended:
December 2013
ITIL Foundation (Certificate)
Date Attended:
November 2019
CCNA (Certificate)
Date Attended:
November 2019