CEO Office Manager
Abdulla Fouad Company
مجموع سنوات الخبرة :17 years, 0 أشهر
Providing accurate and organized assistance to the CEO, scheduling and organizing all internal & external meetings, to ensure that the CEO is provided with all necessary information, documentation, and paperwork prior to meetings, ensures timely follow up of all action items and ensuring that the financials are always in check / updated.
Maximized Executives' productivity by ensuring forward-looking diary management.
Provides regular operating status reports to CEO as needed, assisting the CEO during operational reviews through follow up on assigned performance tasks and deadlines.
Validating documents and requests before releasing for CEO’s approval.
To act as a delegate to approve various requests within scope of work while CEO is out of office or on Business trips.
Acts as liaison between CEO and other departments to facilitate communication at the Executive level
Supporting human resources department in annual employee review process to manage performance merit increases.
Responsible for all the End 2 End hiring.
Working closely with Investments, Finance, HR, nd Audit teams in supporting on various requirements.
Providing administrative support to c-suite team and members of executive board when requested, while maintaining confidentiality.
Reporting to Executive General Manager Marketing Communications.
Coordinating with other Marketing Communication teams and teams from other departments on internal / external communication issues.
To act as a spoke between internal units and to receive Marketing Brief from them and forward it to Campaign managers and to keep a track of every briefing received internally.
To manage & update all ongoing & upcoming campaigns weekly calendar and share it with all the department including HOD
Liaise with budget controlling team to manage E&S cost/expense and track MARCOM budget.
Updating & presenting monthly & weekly project status, budgeting reports to EGM & GM.
Preparing and tracking purchase requisition on iProcurement (Oracle), reviewing quotations opening reports, maintaining supplier contracts, receiving and verifying invoices and requisitions for goods and services, processing invoices by taking approval from HOD and forwarding to finance.
Supporting Auditing team with the annual audit.
Liaison with Mobily internal departments as would be required from time to time.
Preparing any reports assigned by EGM.
Assisting EGM & GM on administrative issues.
Responsible to assist Executive General Manager Corporate Communications
To manage day to day operational activities of EGM/CC office including arranging travel, visas and accommodation.
Maintaining executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences.
Preparing presentations, weekly updates and reports, maintaining petty cash and administrative support for departmental activities.
Managing weekly & monthly attendance within the department.
Support Logistics and Procurement Departments as and when required in their tasks
To make arrangements and place orders for new stock and equipment’s whenever required.
Responsible for the management of all personnel files and database.
Determine boss needs and prepare accordingly the required essentials and documents.
Arranging travel plans and establishing contacts & fixing appointments, bookings & reservations during business trips.
Contacting job applicants and inviting them to interviews
Acting as the first point of contact for anyone enquiring about a vacancy.
Auditing personnel records to ensure completeness and accuracy of information.
Assists employees with any benefit claim issues or concerns.
Performing accounting administrative tasks: this includes (a)preparing petty cash, status invoices, transportation, Salary & part time sheets (b) follow up cheques with accounting department
Job Responsibilities in HSBC:-
Assisting HSBC customers with Financial needs, Insurance, Billing Resolution, and Collections. Handles Customer/ Borrower queries and correspondence
Due Date Change, Extension’s, Voluntary Surrenders, Repossession, Work Out, Misapply/ Reapply, Payoff Quote, Trade in, Stolen Vehicle, Total Loss, Insurance, Charge Backs, Divorce, Death of Customer and Disability…..
Reviews on daily basis the aging report and ensure proper follow up and collection calls Under FDCPA are done to borrower to collect any outstanding.
Negotiate payment arrangements with customers who have delinquent loans.
Giving debt counseling to the customers to cure the delinquency.
Records information about financial status of customer and status of collection efforts.
Keeping the record of all the Promises made by borrower PTM, PTQ, GPS and Updating the Account accordingly, Allocates and reconcile all payments against invoices.
Contact the corresponding bank to resolve Payment errors
Resolve accounting discrepancies and irregularities.
Requesting borrower’s record from records management/ Debt Manager.
Updating borrower’s demographic Information. Creating & Viewing alerts on account.
Update the Team Manager with the requested data accurately and on time.
Additional Roles and Responsibilities HSBC:-
Prepares all documents for monthly credit meetings and highlights any unresolved issue with customers or overdue accounts.
Shadowing my Manager to learn and understand the reports that help in analyzing the areas of strength and areas of improvement for the team and me.
Maintaining team data (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.
Had been active in coordinating team activities to improve the team process knowledge and team bonding.
Responsibilities in Knoah Solutions as a Voice Support Officer:-
Job demands to handle queries related to billing disputes, refunds, Shipment, saves, Up sell various products of the client (EarthLink ISP, USA) Provided….
Maintain constant client products awareness.
Help the customer to identify the right choice of products based on their requirement and hence up sell the appropriate packages of Internet connection and Value-added Services
To open new customers account by taking appropriate information and logging in PeopleSoft CRM.
I was responsible to retain the customer by offering better pricing for the internet service which can meet customer need
Handle all types of communications to/from customers to ensure customer satisfaction.
As a Sr. Voice support officer Handling supervisory, escalatory, verification calls.
Defuse irate customers and resolve challenging inquiries utilizing negotiation skills while following guidelines in an effort to satisfy the customer.
Supervise & mentor junior staff to ensure they meet internal standards.
Act as the first line of support in product knowledge and resolve queries from other team members.
2 Years Post Graduation in Business Administration
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.