Team Assistant
Quest Technoft Pvt Ltd
Total years of experience :4 years, 10 Months
outbound) for Expedia APAC Process.
•Assisted a Team of 10 employees in APAC Sales team.
•Worked on GDS Amadeus platform for flight reservations.
•Providing best offers to agents in meeting their sales target on daily basis.
•Completion of leads into deals for airlines, hotel and package booking.
•Calling customers for the enquiries raised by customers on new sale.
•Addressing and resolving every concern of customer to complete the deal.
•Implementation of new strategy in sales to achieve team target.
•Monitoring inbound and outbound calls, emails worked by team members.
•Generating sales report on daily basis as per client KPI’s.
•Generating weekly roster for team members as per the management and client requirement.
•Participate in client meetings, QA auditing on worked profiles by team members.
•Conducting KPT across the floor to gage employees process knowledge.
•Handling important level sales call to complete deals within the team.
for Forex Sales Process.
•Hired as Senior Deal Maker initially, later was promoted as Client Relationship Executive.
•Conversion of leads into prospect and completing the sale.
•Calling customers and offering best forex rates to convert leads into sales.
•Assisting customers in getting a better price for their Forex requirements.
•Fixing appointment with dealer’s in completing the sale for customer.
•Acquiring new clients or dealers for business expansion across India.
•Training new acquired clients on dealer’s web portal in bidding and completing a deal.
•Assisting team members in resolving customer concern post sale.
•Generating sale reports on daily basis for team members.
for Virgin Media Process.
•Assisting customers on their queries on products like Virgin TV, Broadband and Telecom, Up sale of new products to the existing customers.
•Resolving queries on billing, subscription of their products.
BCA Graduate from The Oxford College Of Science
MEBA course in PU College.