IT Support Engineer
University of Modern Sciences
Total des années d'expérience :13 years, 8 Mois
UMS is a comprehensive learning and teaching institution offering high quality education environment and support to students who need and value these services. UMS has about 80 teaching faculty staff and 3000 students enrolled in different disciplines.
RESPONSIBILITIES
Technical support and end users support (80 faculty, staff and 3000 students).
• Responsible to maintain and support Local Area Network (wired and wireless) and internet connectivity.
• Providing IT support services and responding rapidly to user requests and logged incidents.
• Provide support to faculty and administrative users includes: Installation, configuration, upgrade, troubleshooting and provide first-level maintenance of needed hardware, desktop software and applications.
• Providing Technical Support, Installing, Configuring and Troubleshooting of Desktops, Laptops, projectors, multifunctional printers, audio & Video System and smart board.
• Change, add, delete and modify telephone extension numbers in telephone system (IPBX).
• Assist with day-to-day maintenance of servers including back-ups, software upgrades.
• Monitoring the network using network monitoring tools.
• Administering Active Directory, Domain Controller, creating, modifying user profile.
• Configuring Microsoft Outlook and setting outlook Rules and address book.
• Server, PC’s maintenance & protection against Virus/threats and firewall.
• Installing and configuring Symantec Antivirus server and client.
• Administrating University student’s information system, Emails and Bulk sms.
• Training staff and users on new system and software.
• Troubleshooting users related problems of O/S, Application, printers and Scanner.
• Monitoring CCTV systems, Access Control System Updating & contacting vendors.
• Documentation and Keep inventory of IT accessories.
Binhendi Enterprises Dubai-UAE
Operating since 1974, BinHendi Enterprises is one of UAE's leading and most respected business conglomerates engaged in general trading, hospitality, fashion, real estate, watches and jewelry, construction, media and advertising. The group
successfully introduced many world-renowned high class brands to the UAE.
RESPONSIBILITIES
• Support Server & Network Administration for 7 braches/70 users.
• Responsible for providing the desktop system administration and support to the network.
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Assist team in resolution of hardware, software and system issues.
• Responsibilities include analysis, installation, maintenance and modification of storage area networks.
• Responsible for providing the assistance in the installation of system and network.
• Managing & maintaining Domain users for all 7 branches.
• Handling all IT, PABX, Access Control & Security systems.
• Backup & Restore of company data's as per schedule.
• Server, PC's maintenance & protection against Virus/threats and firewall
• Supports server, network and desktop hardware, software and applications.
• Troubleshooting & supporting PC related issues, Hardware replacement and PC upgrade, Day to day helpdesk for end users.
• Keeping printer supplier's inventory, regular service and maintenance for the printer, coordinating with outside vendor for service and support
• Keeping & updating IT related documents, inventories, AMC etc
• Monitoring CCTV systems, Updating & contacting vendors.
• Monitoring Security Alarm System, Maintaining documents.
• Co-operation with Dubai Police, Central Bank & Civil Defense for technical quires.
Bachelor of Computer Sciences
• University Of Malakand, Pakistan BA Management
• Government College Peshawar, Pakistan HSSC • BISE Swat, Pakistan SSC PROFESSIONAL COURSES • CCNA Cisco Systems • CCNOS Cisco Systems • JNCIA Juniper Networks TRAININGS • MCSE NSIT Pakistan • Active Directory and Domain Env NSIT Pakistan • OFC & Cabling PTCL Pakistan • Effective Managerial & Personal Skills RSI Dubai-UAE