General Manager Service
V.E, Commercial Vehicle Ltd
Total years of experience :28 years, 5 Months
• Presently Working With Volvo Eicher Commercial Vehicle Ltd, Company own and Company operated Dealerships In Area Office Gujarat for Proficiency in ensuring system and process at dealership in Gandhidham, Bhuj, Umerser Site Operations and Mata na Mud Site operations.
• Ensuring adequate maintenance of tools, equipment and other materials in the Service Area
• Arranging monthly meet with ancillary engineers
• Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
• Conduct annual Performance Appraisal for Workshop Personnel.
• Maintained Data Analysis for Free Service, Paid Service, Parts Loos Sale, Dead Stock Parts, Warranty Claim Settlement Report
• Provide advice and technical assistance to team members.
• Managed Accidental Insurance Process And Payment follow-up in cashless policy
• Evaluate the impact of work delays, interruptions or changes in plans to develop appropriate course of actions.
• (An Company own and Company operated Dealerships of With Volvo Eicher Commercial Vehicle Ltd) with hands-on experience in Automotive Workshop Maintenance, Client Servicing, Resource Allocation & Management
• Skills in managing Failure Analysis of Vehicle and Failure Trend Analysis of all Commercial Vehicle Range
• Excellent knowledge of diagnoses, troubleshooting and failure in BS-III, BS-IV and BSVI.
• Proficient in conducting technical communications with contractors and consultants, compliance to standards and norms in coordination with all levels including management
• An effective leader with excellent communication, negotiation and relationship building skills
• Adroit in forecasting monthly/annual spare sales targets and executing them in a given time frame thereby enhancing existing clientele
Presently Working With Ashok Leyland Dealer M/s Rajesh Motors Auto Pvt Ltd In Area Office Jodhpur Rajastan for Proficiency in ensuring system and process at dealership in Jodhpur, Pali, Jaiselmer & Barmer Region
Develop and implementation of customer care process & Cutting edge off product services as differentiators in market place.
Establish infra, Increase in Channel performance & Market share.
Ensure service readiness & New product infant support
Parts planning and achieving target.
New Business like Extended Warranty and Insurance Business Promotion
New Workshop Infra Addition
Parts Turnover increment
TAT Improvement
New Initiative
Key Account Customer support .
Assist in New Vehicles Sales Inquiry Generation.
Market study and Competitor’s Information of Tata Motors and BB TO Benchmark AMW Products.
Fuel Mileage Establishment in Haulage Vehicles. More than 5 trails and 10 Testimonials of Customer
New Service Contracts (AMC) Business Service Activities, Meet, Campaign, Body Builders Meet, Appointment of AL Certified Garages and AL Authorized Service Stations to strengthen and increase market reach
Workshop Profitability Program Implementation in 10 Workshops (Increase of Labor and Spare Parts Turnover )
CSI Improvement and better service to the end Customers
Automation (Pneumatic Tools Usage) Leading to Productivity Increase.
Company in Warranty Audit and Check in Spurious Parts Usage.
Workshops Leading to Check in Failures and CSI Improvement
Job responsibilities
Managing Workshop of Jeddah City Cleaning Project with 52 technicians including welder and fabricators, 4 foremen’s & 2 Supervisors & 2 workshop administration staff in Al Khodari Co.
Maintain the vehicles & equipment like Shovel, Loader, Bobcat, Big Compactor, Mini Compactor, Big Dump Truck, Mini Dump Truck, Pickups, Cars, Buses, Vacuum tanker, Sweeper, Gripper, Tractor head, Washing tanker, bin washing tanker, Ambulance, Trailer, Cat Generator etc. and keep in good running condition also Fabrication of compactors, vacuum tankers and sweepers,
Minimize unnecessary company expense while ensuring that all necessary work and preventative maintenance is undertaken
Monthly Municipality Report, Monthly Cost Report, KPI Report, Daily Workshop Report etc.
• Managed Alhasa Centeral Workshop with 20 technicians, 2 foremen’s, 1 supervisor & 2 workshop administration staff in Al Khodari Co.
Maintain the vehicles & equipment like Mobile Cranes, Tower Cranes, Crawler Cranes, Shovel, Loader, Excavator, Bobcat, Big Dump Truck, Mini Dump Truck, Pickups, Cars, Buses, Gripper, Tractor head, Water Tankers, Ambulance, Trailer, and Cat Generator etc. and keep in good running condition
Minimize unnecessary company expense while ensuring that all necessary work and preventative maintenance is undertaken.
Responsible for all planned preventive and corrective maintenance.
Daily Maintenance Report, Monthly Cost Report, KPI Report, Daily Workshop Report etc.
We are Dealer of Ashok Leyland heavy comercial vehicle and I am looking after sales service and making business for company thought repair of post warranty and paid vehicles .
Job responsibilities
Maintain the vehicles & equipment like Mobile Cranes, Tower Cranes, Crawler Cranes, Shovel, Loader, Excavator, Bobcat, Big Dump Truck, Mini Dump Truck, Pickups, Cars, Buses, Gripper, Tractor head, Water Tankers, Ambulance, Trailer, and Cat Generator etc. and keep in good running condition
Minimize unnecessary company expense while ensuring that all necessary work and preventative maintenance is undertaken.
Responsible for all planned preventive and corrective maintenance.
Daily Maintenance Report, Monthly Cost Report, KPI Report, Daily Workshop Report etc
• Analyze current procedures and activities to identify and present opportunities for improvement of the workshop.• Handled with responsible automotive equipment parts industry.
• Ensure staffs take all precautions necessary affecting health and safety in the workshop.
• Management of day to day troubleshooting decisions and actions within area of responsibility.
• Instructions to the workshop supervisor/foremen ensuring that the vehicles maintenance, repairs or modifications are accomplished as per schedules.
• Estimating and floating offers for different industrial projects like construction, Installation of new machinery, Fabrication of machine parts etc.
• Preparing the schedule for the projects Review technician work orders for accuracy.
• In charge of Equipment management division on the ongoing projects.
Today, the Kanoo Machinery and Commercial Division, manufactures in Saudi Arabia. Represents the center the creme of the crop in the machinery field. From general application machines such as Grove cranes and Hyster forklifts to more specific applications machines such as Lincoln arc-welding machines and Tennant road sweepers and scrubbers, Heavy Industrial equipment like Air Compressors, Access platform, Hitachi Sumitomo Crawler crane etc,
It's my pleasure to part of my continuous effort to provide the best possible products service to the clients.
Job responsibilities
• Managed Crane Service Department in Kanoo Machinery Eastern Region with 16 technicians, 4 service advisors, 2 parts consultants
• Increased Customer Pay Gross Profit year over year between 5-10% by increasing customer repair order sales and repair order counts through customer retention in Kanoo Machinery.
• Won the Standards for Excellence Award in Kanoo Machinery for increasing labor and parts sales by 8-10% each month.
• Using appropriate interpersonal styles and communications methods to gain acceptance of products, services or ideas from prospects and clients.
• Working effectively and cooperatively with others, establishing and maintaining good strategic working relationships.
• Analyze current procedures and activities to identify and present opportunities for improvement of the workshop.
• Overall management of the assembly of cranes and provide necessary guidance As per the GA drawings
• Maximize profit margins on minimum capital employed while providing an excellent level of service to customers.
• Record the test data from the shop floor on to the quality assurance documents
• Coordinate the work of our field service technicians in order to exceed the expectations of our customers with efficiently dispatch service technicians.
• Make necessary arrangement to take maximum productivity like; Arrange adequate maintenance of tools, equipment and other materials in the Service Area & effective use, Fair distribution of work between all technicians commensurate with skills and experience with straight & right direction. Increased technician productivity through managing manufacture training courses and working side by side with technician and coaching hands on repairs.
• Minimize non-revenue time by efficient organization of the technicians and their work, reporting and recording all such non-revenue activity time.
• Involved in working with subordinates & superiors Submission of reports to the management,
• Handled with responsible automotive equipment parts industry.
• Ensure staffs take all precautions necessary affecting health and safety in the workshop.
• Management of day to day troubleshooting decisions and actions within area of responsibility.
• Instructions to the workshop supervisor/foremen ensuring that the vehicles maintenance, repairs or modifications are accomplished as per schedules.
• Estimating and floating offers for different industrial projects like construction, Installation of new machinery, Fabrication of machine parts etc.
• Preparing the schedule for the projects Review technician work orders for accuracy.
• In charge of Equipment management division on the ongoing projects.
MANWA is now well established in the field of general contracting and road Construction Company in Saudi Arabia.
Job responsibilities
Maintain the vehicles & equipment like Mobile Cranes, Tower Cranes, Crawler Cranes, Shovel, Loader, Excavator, Bobcat, Big Dump Truck, Mini Dump Truck, Pickups, Cars, Buses, Gripper, Tractor head, Water Tankers, Ambulance, Trailer, and Cat Generator etc. and keep in good running condition
Minimize unnecessary company expense while ensuring that all necessary work and preventative maintenance is undertaken.
Responsible for all planned preventive and corrective maintenance.
Daily Maintenance Report, Monthly Cost Report, KPI Report, Daily Workshop Report etc.
Service Coordination Engineer: (July1994 to Mar 1997.)
In Rajastan Earth Movers Pvt Ltd- India
Rajasthan Earth Movers Pvt, Ltd is Commercial Appliance Parts & Service, Inc., Rajasthan Earth mover equipment service organization is seeking a high energy, It provides products and support for the mining, earthmoving, construction, quarry and forestry industries throughout India All Hitachi products are known for reliability, performance and cost efficiency in their specific applications and carry quality assurance to international standards Sales and product support is available through the company's strategically placed network of branches and dealers.
Job responsibilities:
Service Operations supervision: Efficient handling of the operations of shop floor achievement of given targets Implement & monitor processes to ensure quick turnaround time of equipments, provide technical and diagnostic.
Support to technicians, carry out recall campaigns, Coordinate with parts department, vendor, Front office and shop floor efficiently for smooth functioning of workshop,
Ensure customer satisfaction, and maintain good relationship with fleet customer & resolve customer complaints within given Time frame, implement cost reduction measures in the shop floor.
Covering a territory that spans Eastern Province & responsible for mechanical and service development activity for the specified territory.
People Management: Manage human resource efficiently and maintain Discipline in the work area, Monitor technician Productivity /Efficiency /Utilization, Identify skill / Knowledge requirements and recommend for Training programs Motivate staff in ensure optimum manpower efficiency And improved customer service, achieve targets Focusing to generate new servicing leads with potential customers and develops better mechanism of new opportunity with existing machines.
Report Preparation: Preparation internal MIS reports, workshop (KPI) Key
Performance Reports Product quality information reports.
Administration: Monitor upkeep of workshop, Proper maintenance of tools
And equipments and resolve any infrastructural problems in coordination with administration to ensure efficient utilization of facilities and minimize Downtime.
• Using appropriate interpersonal styles and communications methods to gain acceptance of products, services or ideas from prospects and clients.
• Working effectively and cooperatively with others, establishing and maintaining good strategic working relationships.
Job responsibilities: • Supervising a team of automotive technicians focusing on service, maintenance and repair work.
• Preparing the assembly drawings and circuit diagrams.
• Overall supervision of the assembly of cranes and provide necessary guidance As per the GA drawings.
• Carry out shop tests of cranes to ensure the smooth functioning of the assembled Cranes.
• Record the test data from the shop floor on to the quality assurance documents.
• Supervise the loading and Dispatching of the cranes to the necessary sites.
• Carry out necessary site inspection prior to delivery of the cranes.
• Supervise the commissioning of the cranes.
• Trouble shooting & error analysis for fast repair rectification.
• Assisting the Technicians for all maintenance, repair and follow up works of Heavy mechanical equipments such as Tipper trailers, Excavators, Shovels & Dumpers in PMV workshop and site areas.
• Submission of reports to the management, subordinates and superiors.
• Advice and report on vehicle faults and servicing requirements noticed while working on vehicles, including future service/repair requirements.
• The effective use of equipment and other resources to ensure the highest productivity.
• Minimize non-revenue time by efficient organization of the technicians and their work, reporting and recording all such non-revenue activity time.
• Fair distribution of work between all technicians commensurate with skills and experience with straight & right direction.
• Minimize unnecessary company expense while ensuring that all necessary work and preventative maintenance is undertaken.
• Preventively safe and reliable use and maintenance of equipment.
• Ensure staffs take all precautions necessary affecting health and safety in the workshop.
• Responsible for all planned preventive and corrective maintenance, as directed by the workshop manager.
• Receive general instructions from the workshop manager ensuring that the vehicles maintenance, repairs and/or modifications are accomplished as per schedules.
• Assist in the hiring of the work force, maintains time keeping records for his subordinates, assigns their daily work requirements and monitors their performance.
• Obtain and stock necessary supplies, equipment, and material to accomplish each job.
• Maintain all necessary records pertaining to work performed, stock on hand or material used, work to be performed as well as any other records which may be necessary or directed by the Maintenance Coordinator.
• Implement of plan and organize shift systems for workforce with necessary precautions.
• Worked as a Service Coordinator in Rajasthan Earth Movers North office.
• Provide world class customer service for to the customers.
• Prioritize and schedule service calls to accurately take service requests.
• Estimating and floating offers for different industrial projects like construction, Installation of new machinery, Fabrication of machine parts etc.
• The effective use of equipment and other resources to ensure the highest productivity.
• Coordinate the work of our field service technicians in order to exceed the expectations of our customers with efficiently dispatch service technicians.
• Reporting the day to day activities to the workshop manager.
• Preparing the schedule for the projects Review technician work orders for accuracy.
• In charge of supervising the on going project, Installation Erection, Fittings Insulation etc.
• Overall supervision of the assembly of cranes and provide necessary guidance.
• Responsible for all planned preventive and corrective maintenance, as directed by the workshop manager.
• Attending the seminars and training programs' regarding the safety and operations.
• Supervising the breakdown jobs.
• Preparing the analysis reports.
• Assist with timely and accurate billing.
• Involved in working with subordinates & superiors.
• Handled with responsible automotive equipment parts industry.
• Maintain On-Line Core Manual, new programs, program changes, inspection criteria, core identification.
• Assign core ID and set up core groups based on Supplier and Product Managers input.
by NCVT Rajasthan Govt of India
DIPLOMA IN MECHANICAL ENGINEER
Higher Secondary Certificate in Commerce (H.S.C)