Information Technology Team Lead
Marvel Corporate Services Pvt. Ltd.
Total years of experience :17 years, 3 Months
Daily upload caller list and data mange phase of dialer server successfully churned.
Dialer server user details call report total time task Performance etc.
Monitoring quality of help desk calls/ticket queues to ensure faster response and resolution times and
conducting regular performance reviews with users.Squid- Proxy Server (Linux based) Restriction on unwanted sites,
URL & Domain Filtering, HTTP Accelerator, Active Directory and Group Policy administration.submit reports to the
Management as and when required for audit on this database.Responsible for configuring LANs, WANs,
switches and firewalls, and maintaining networking equipment.Vendor management in case of any hardware failure or support requirement
Partner with corporate executive management teams in planning and executing dynamic, enterprise-level business strategies and initiatives-start-up infrastructures, organizational development and culture change.
IT & Business Strategy and Execution Profit Delivery & Growth.
Customer Acquisitions & Contract Wins and New Product/ Service Launch & Management.
Organization/ Operations/ Maturity Management and Startup, Transformation & good Culture Change.
Process, Performance & Quality Improvement Program.
Built/lead team of professionals Engineer, Operations and process development experts throughout in our organization.
Network devices manage like Router, Switches and Firewall.
Microsoft 365 Product Solution.
Antivirus Product End Point Support.
ManageEngine updates and resolves vulnerabilities with OS and application patches. Hardware asset monitoring.
Take care of Pre-sale and post-sale activities for UEMS, IAM, ITSM, ITOM and SIEM Products (ManageEngine) and (Endpoint Security) (Sophos, Crowd Strike, Sentinel One, Trend Micro, Symantec, and other Security products)
Detect security issues, create customer tickets, and manage problems until closure.
Managed Implementation, and configuration of EPS and Encryption. Implementation and management of ManageEngine Products.
Preventive Maintenance and troubleshooting of Endpoint Security issues.
Provide technical support, including monitoring, reporting, and tool administration. This is most often done without direct interaction with the end users.
Managed Implementation, and configuration of EPS and Encryption.
Sound skill ILO-iDRAC-IMM -KVM-IRMC-IPMI and Raid Configured
Window 2008 R2 Server, Active Directory, LAN, WAN, Switches, DNS, DHCP, WSUS, Proxy, Print Server. and IT Operation.Daily upload caller list and data mange phase of dialer server successfully churned.
Dialer server user details call report total time task Performance etc.
Monitoring quality of help desk calls/ticket queues to ensure faster response and resolution times and conducting regular performance reviews with users.
Squid- Proxy Server (Linux based) Restriction on unwanted sites, URL & Domain Filtering, HTTP Accelerator, IP Restriction, username & Password authentication, Cache-in Server Other restriction web, Time & days restriction, Keywords Restriction. Configuring a workstation as a client to NFS, DNS and DHCP Services. Server Monitoring
Active Directory and Group Policy administration.
Office 365 Configuration and troubleshooting.
Databank Maintain and update IT assets related to all assets, submit reports to the Management as and when required for audit on this database.
Responsible for configuring LANs, WANs, switches and firewalls, and maintaining networking equipment.
Diagnose and troubleshoot problems related to software and hardware IT components and network equipment.
Handled team members' issues and worked with them to achieve process goals.
To provide IT facilities to the new users according to the department of the call center as per the company guideline.
Ensured positive and long lasting relationships with both clients and internal teams.
Determined project requirements hardware and feasibility.
Communicated project status, issues, and/or concerns with executive management, team members & Managers.
Prepared and delivered reports regarding project status and implementation.
Maintain all tasks related with Server, like DCL, SLA Report, MIS and Monthly Dashboard Report.
Daily Server’s Checklist Event Viewer, Logs and Health optimize of Server (Uptime & Downtime).
Responsible for the operations team facing our customers and I ensure that all support teams throughout the organization work to meet customer requirements.
Removing the inconvenience caused by IT. Educating and training new employee company rules and guidelines are also part of my job.
Vendor Management in case of any hardware failure or support requirement.
Firewall (IBM Proventia 120) manage lease line and internet security.
Installation, Configuration, administration & security of high availability multiple server environment
consisting of Windows servers.
Troubleshooting including business applications Server like Oracle ERP, ADI (database), and ECRM.
Manage User’s Domain Account, through Active Directory, like user User’s domain account lockout,
User computer name and domain id Move to Proper OU (Organization Unit) and provide permission on
Network Derive.
Configuration and troubleshooting of DNS, DNS zones.
Management of DHCP (Dynamic Host Configuration Protocol) server.
Troubleshooting on file and print Server.
Installation of services packs, Security Patches & Hot fixes & update.
Monthly, Quarterly activities for security policies (BH, Inventory, software updating.
Manage User’s Domain Account, through Active Directory, like User’s domain account lockout, User
computer name and domain id Move to Proper OU and provide permission on Network Derive.
Working on Lotus Notes and resolved of trouble shoot in Lotus Notes mail client. Version 6.0, 7.3, 8.5
and creating user & taking backup of mails of lotus & data.
Installation and troubleshooting of various hardware. (hub, switch, modem).
Configuration VM ware and VPN clients.
Databank: Maintaining and updating all data related to Asset. Presenting reports to management on this
database whenever required.
Provide daily support for EC Members (S1 and S2 Users) & All Escalated calls.
Daily Complaint Analysis, Feedback form analysis, SLA analysis and Report to Project Manager
Project Barclays Banking Process /TCS ( Noida - UP)
On the Project of Tata Consultancy Services behalf of Outsource.)
Addition\modification on Active directory based access list. Implementation of Access lists for Access
control over N/W Resources\Applications\Devices
Installation and established RTGS setup in Nanital bank Ltd Manage Application. IBM Server X3650 M2
OS Installed Configured FQDN with Raid.APW-Rack Installed KVM Switch, Jennifer Router, CISCO
Manageable Switch. Applications Installed and Configured Crypto, PI, M Q, Oracle 9i and Safe Net. IBM
FIREWALL, Network MX0804. Starting the Server / Checking service availability. Checking the
Network (LAN / WAN) links.
MQ Server Sender/Receiver Channel Response. DR-Server Manually Mount Database.
Application Start Crypto, NDS, SFMS, NEFT Server and PI Clint. Manually Backup SQL Database on
other machine.
Applications NDS, PI Clint Daily SOD and EOD. Virus Soft Update Server and Nodes.
Server Memory & CPU Utilization.
CCTV installation and repair. Upgrade and modify circuit television cameras, cabling and other
accessories as per requirement
Disk Management and User Disk Quotas.
Configuration & Management Window Server 2003, Manage Active Directory user policies and creating
and manage user resources and taking backup
Taking backup of all department’s data and system on Tape drive.
Total Configuration with proper management of MacAfee Enterprises 8.7 Antivirus Server Centralize
Management with McAfee Policy.
Troubleshooting and rectify the problem related Desktop Computer Hardware & Software.
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Coordination between End-user, Technical support team for understanding and resolution of problems.
Software support to window Desktop Platforms (Window 2k3 Win XP / Vista).
Various Application Support, antivirus. Mail Clients and all office Applications taking System Health.
Troubleshoot and rectify the problem related to Local Area Network & Internet.
Lotus notes Migration R 5.0 to 6.5 in more than 400 pc.
Company Software, MS-office and Network related all logged call Ticket no. issue attends to users.
Preventive Maintenance, Safety & Troubleshooting of PC’s.
Troubleshoot and rectify the problem related Desktop Computer Hardware & Software. Resolve the
problem related to mails (Lotus Client).
Installation and Configuration of Anti-Virus Servers. Virus removal internal support for all devices and
applications.
Daily Administration and ensuring the smooth operational replication of Lotus Notes. System upgrades as
and when necessary to enhance performance and efficiency.
Responsible for internal support for all the internal Application’s.
Managing Wan of 64kbps leased line and troubleshooting and monitoring branch to branch.
Linux OS and Hardware related Problem Complete Linux setup.
Installation of Linux 8.0 in IBM X-225 series Intel Xeon Server, Implementing. Provide onsite customer
support.
Troubleshooting and rectification of problem related Desktop Computer Hardware & Software.
Troubleshoot and rectify the problem related to LCD & DLP Projector.
Troubleshooting Linux based Problems Installed and Managing Server.
Enabled Services like FTP, TELNET, DHCP, Managing printer’s service through cups.
Troubleshooting of LaserJet, desk jet, & Line Printers. Handle twelve branches.
Hardware replacement and driver installed.
Prepared project documentation from project initiation to project closure.
courses: MCSA: 2008R2 Microsoft Certified Solutions Associate. ITIL V3 (Axelos Certification) Hardware Networking (Jetking)
MCA Complete 03/12/2012 Sikkim Manipal University