Muhammad Mahrous

• Compiling monthly sales reports.
• Receiving and processing purchase orders.
• Identifying new products to add to those on offer.
• Respond to complaints and give after-sales support.
• Maintaining and updating sales and customer records.
• Post Job vacancies, screen resumes, and Conduct interviews.
• Verifying orders, including customers' personal information and payment details.
• Submitting and issuing Export Documents (Invoices, Packing list, COO, and Phyto).
• Contact customers by phone or email to answer queries and obtain missing information.
• Provide customers with product, order, and pricing information via phone & E-mail.
• Oversee scheduling of staff and be able to quickly find replacements in the event of staff being sick or absent.

• Submit reports and prepare proposals and presentations as needed.
• Manage agendas, travel plans, and appointments for upper management.
• Maintains office staff by recruiting, selecting, orienting, and training employees.
• Manage emails, letters, packages, phone calls, and other forms of correspondence.
• Track and replace office supplies as necessary to avoid interruptions in standard front office procedures.

• Take customer calls and provide accurate, satisfactory answers to their queries.
• De-escalate situations involving dissatisfied customers, offering assistance and support.
• Call customers to inform them about the company’s new products, services, and policies.

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments, Monitor, organize, and forward Emails.