shahzad khan

Oversee daily business operations across a cross-functional team, ensuring efficient workflows,
timely task execution, and consistent service quality
Manage customer support operations, handling escalations and resolving issues to maintain high
customer satisfaction
Lead website maintenance, digital marketing, and marketing automation initiatives, coordinating
execution across web, social, and email channels
Monitor business performance and staff productivity, identifying process improvements that
streamline operations and reduce inefficiencies
Serve as IT Administrator, managing user access, software systems, and technical support to keep
business systems running smoothly
Coordinate social media and marketing campaigns alongside core operational duties, balancing
digital growth initiatives with day-to-day business management

Led a team of 50 developers across WordPress and Shopify projects, overseeing project planning,
task allocation, and delivery timelines for high-quality websites and e-commerce stores
Built and optimized WordPress, WooCommerce, and Shopify solutions across diverse project types,
including drop-shipping, booking, membership, real estate, and multi-vendor platforms
Collaborated directly with clients to gather requirements, streamline workflows, and ensure project
specifications were met
Maintained quality standards across concurrent projects and a large distributed team, supporting
operational efficiency and consistent on-time delivery
Drove customer satisfaction through clear communication and successful execution of diverse,
technically complex builds

Managed end-to-end project execution, coordinating teams, assigning tasks, and monitoring
progress to ensure on-time delivery within quality standards
Oversaw day-to-day IT operations, maintaining business systems and websites while providing
technical support across the organization
Managed user access and software administration, ensuring smooth and secure operational
workflows
Worked closely with clients and internal teams to resolve issues, improve processes, and support
overall business efficiency
Supervised IT operations alongside project delivery, balancing technical support demands with
project timelines

Developed and designed high-quality WordPress, WooCommerce, and Shopify websites, including
business sites, e-commerce stores, landing pages, and custom client solutions
Specialized in PSD-to-WordPress conversion, store design, and website customization tailored to
client requirements
Optimized site performance across projects, balancing design quality with technical performance
Utilized Adobe Photoshop, Adobe Illustrator, Canva, and Microsoft Office to create engaging digital
experiences and supporting design assets
Delivered projects on time while maintaining strong client satisfaction throughout the design and
development process