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Shahzad Shakirani, Customer Care Team Leader

Shahzad Shakirani

Customer Care Team Leader·Sharaf DG

United Arab Emirates

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 17 years, 3 months

Customer Care Team Leader

February 2009 - April 2026

Sharaf DG

Dubai, United Arab Emirates Hybrid

February 2009 - April 2026

Used to handled store customercare related all operations/Ecomarce dept/HNI Customers/Team Management/Escalation handling/Onsite repair & Later delivery

Company industry:
Retail & Wholesale

Education

Shah Abdul Latif University

December 2001

December 2001

Bachelor's degree, Computer Engineering

Pakistan

Skills

ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
EXECUTIVE LEADERSHIP
Intermediate
EXECUTIVE LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
SAP APPLICATIONS
Intermediate
SAP APPLICATIONS
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate

Languages

English

Beginner

Hindi

Beginner

Urdu

Beginner

Training and Certifications

Certifications
Six Sigma Certification