Head of SME Solutions
Dubai Islamic Bank
Total years of experience :23 years, 8 Months
•To manage the Sales and Product functions under SME Solutions in order to achieve department objectives and goals
•To develop strategies & plans, secure management approvals & support, and to keep the business performance on course such plans.
•To fast track achievement of market penetration through differentiated product innovation, distribution leverage, service excellence, and delivery of superior value to customers.
•To grow revenues & profits through increase in volumes & margins, both directly and through strategic alliances with impact to all vital parameters viz. growth, cash generation & return on assets.
•To provide oversight & guidance to the product management function to ensure availability of competitive products in the market.
•To provide guidance to the sales function by setting sales plans & targets in order to ensure the achievement of department objectives and goals.
•To partner with Support and Operations functions to proactively develop plans to penetrate into market/segments and to increase/decrease investments based on market conditions.
•To deliver financial contribution as per plans approved by Management
•To ensure that all products, process and procedures are complying with the Sharia standards and guidelines and with the regulatory bodies’ requirements.
•Oversee complete life cycle of all products SME Solutions products - Assets & Liabilities in launch, growth, maturity and decline phases
•Oversee the performance and progress of the products by analyzing data and different MIS reports based on performance monitoring and changing market dynamics.
•All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
• Managing Team of Unit Manager/ Sales Managers and Direct Sales Agents (Team Leaders/ Sr. Sales Officers/ Sales Officers)
• Responsible for Cross Sell of Business Liabilities and Asset Acquisition (Fully Secured & Working Capital Financing) through Direct Distribution Channel
• Responsible for Cross Sell of Asset Based Financing ( Commercial Vehicle Loan/ Construction Equipment Loan/ Professional Equipment Loan/ Medical Equipment Loan)
. Ensure business targets are exceeded and service standards are maintained.
• Ensure lead role in strategic/operating plan processes including formulating/joined up growth strategies and plans through negotiation with other business channels. Liaise with other departments and functions to resolve issues arising during strategy implementation.
• Ensure business plans consistent with the Group objectives by monitoring Portfolio & Revenue growth.
• Showing strong interpersonal skills as the role requires significant interaction with Senior Executives of various corporate
. Developments of Sales teams, coaching, Lead by model, Practice management & clients management
. Conduct regular review meetings with the sales team to ensure there is no gap in planned v/s actual numbers
• Ensure strict compliance on documentation provided by the executives meeting set policy norms
• Acquire new customer and book the company’s operating account.
• Target Segment was Small & Medium Enterprises.
• Book current account balances and generate risk free annuity income
• Adhere to sales and pipeline building techniques
• Give product presentations to customers at multiple levels
• Negotiate pricing and ensure that all appropriate legal paperwork is complete prior to service activation.
• Have a clear understanding of all products and the legal parameters within which the product operates from the Banks legal framework and in keeping with the Central Banks guidelines.
• Work closely with product and product support to deepen existing relationships through cross selling
Assistant Team Leader- Credit Cards
• Accountable to the team leader for monthly forecasting, allocating targets to team members, scrutinizing the Daily Sales Report, insuring the daily, weekly and monthly target of other team members. .
• Assist Team Leader in Monitoring and reviewing daily activities of the team
• Achieving monthly sales targets with consistency.
• Delivering a high quality and efficient service to both retail and commercial customers to build relationships and increase profit of the bank.
• Ensuring the accurate completion, processing and administration of all documentation in accordance with Standard Policies and Procedures to protect banks interest.
• Contribute to the effective work of the team through communicating and sharing information to build successful working atmosphere