Sales and Service Officer
United National Bank
Total years of experience :21 years, 2 Months
• Performing duties at the Pakistan High Commission in London for collection of fees.
• Interviewing potential and existing customers whilst providing an enhanced level of service to increase the customer experience.
• Responsible for meeting, and exceeding your sales and service targets.
• Responsible for generating quality referrals and cross selling opportunities.
• Develop new business from existing and potential customers and identifying, prospects and acquiring new customers.
• Ensure full compliance with FSA and Bank policies and procedures.
• Ensuring that customer accounts and transactions are administered and controlled in accordance with Bank procedures.
• Support the branch with cashiering, administrative and operational duties.
• Ensure that all customer queries are dealt with in a prompt and efficient manner.
•Working in Cash Point ensuring to control and account for all payments
•Matching all payments with Sales
•Ensuing cash is moved to treasury on timely basis
•Process all type of credit, IOU, credit and debit card transactions including other income.
•Daily balancing of petty cash
•Daily reporting to Area Office regarding Cash Analysis sheet, receipt from credit customers and sales to credit customers
•Quick and timely balancing of Till
•Control and Management of Postage stamps
•Effective processing and record keeping of all payments received by G4S and deposit to clearing bank
•Manager Operations of Township Branch having
deposit of PKR 3 Billions, Advances RKR 1.2 Billions,
number of customer more than 15000 and the age of branch
is 08 years. Management has assigned especial assignment to improve the quality of work of Operations Department
My job description was hereunder:
•Keep updated regarding Bank Alfalah (BAL) policies and procedures, State Bank of Pakistan (SBP) guidelines including Prudential Regulations, their dissemination to concerned staff and monitoring compliance.
•Management of overall branch operations, ensuring efficiency, effective controls and maintenance of quality service level.
•Supervising branch operations pertaining to clearing, remittances, collections online operations etc.
•Ensure proper handling of branch’s daily cash, maintenance of proper liquidity levels, daily closing of cash and its reconciliation with branch’s books and system; ensuring compliance with State Bank of Pakistan’s requirements pertaining to cash handling operations.
•Ensuring that accounts are opened and maintained in line with bank’s internal procedures and KYC requirements of SBP; ensure that the cheque books are issued as per prescribed procedure minimizing chances of fraudulent activity.
•To maintain and monitor staff attendance, leave record and leave planning of the entire branch; developing backups of the key positions; ensuring internal communication; handling administrative and branch’s premises issues; keys and test keys administration.
•To ensure the balancing of all heads of accounts on periodical basis.
•To sign off daily position report and exchange position reports for Treasury- head office perusal; cancel cheques and supervise/sign vouchers pertaining to operations of branch as per delegated authority.
•To supervise/sign various periodic reports/statements to be sent to H.O and Regulatory Authorities including SBP
•To ensure that all Branches operating under Area of Branch
Banking & SME-Central-1 are following the Head Office as
well as SBP Guidelines
•To provide approvals to branches on day to day Operational
Activities
•To assist branches in achieving their Goals
•To ensure timely reporting of the information required by the
Head Office
•To hold monthly Staff meeting to ensure staff motivation
•Supervision of branch’s working & to maintain discipline in
branches
•Resolving customer issues & complaints
•Monitoring & Reviewing of Statement of Affairs of the Branches as well as of Area Office.
•Monitoring & Reviewing consolidated & Hierarchical Daily Balances and Variations.
•Reviewing online Trend Analysis (Hierarchical & account wise).
•Reviewing Variation Analysis.
•Reviewing Basic Key Risk Indicators ratios.
•Allocation of budgets to the branches.
•Expenditures Review of the branches.
•Providing Assistance to the branches regarding Policies of the Bank as well as State Bank of Pakistan
My Job description was as under:
Handling Outward Clearing
Attending queries raised by the branches
·Administration of overall Accounting Function and coordination of the year end Audits
·Administration of the accounts Receivable and Accounts payable functions
·Preparation of Budgets and Variance Analysis
·Preparation of Statutory and internal Financial Statements with Financial Analysis
·Administration of day to day Income Tax matters
·Preparation of statement of assets and liabilities for submission to SBP
.Preparation of Staff Appraisals and maintaining
leave record
.Handling Staff related matters i.e. medical
Insurance, Recruitments etc
·Preparation of expenditure approval Statement
·Supervision of the inventories of fixed & current assets
ICMA -inter