Bayt.com
Shahzar Anwar, Head of Customer Experience

Shahzar Anwar

Head of Customer Experience

YAP Pakistan

Location
Pakistan
Education
Master's degree, Customer Services Management
Experience
17 years, 0 Months

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Work Experience

Total years of experience :17 years, 0 Months

Head of Customer Experience at YAP Pakistan
  • Pakistan
  • My current job since September 2021
Head of Customer Journey Design, Process & Re-engineering at Silkbank
  • Pakistan - Lahore
  • October 2018 to September 2021
Head of Customer Experience at Jazz Telecom
  • Pakistan - Lahore
  • April 2013 to May 2018
Project Manager at Startex Marketing Services
  • Pakistan - Lahore
  • August 2005 to September 2011

Education

Master's degree, Customer Services Management
  • at Kingston University
  • October 2012
Bachelor's degree, Economics And Management
  • at London School of Economics (External Program)
  • August 2005

Specialties & Skills

Operation
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Net Promoter Score
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Customer Experience Improvement
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Contact Center
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Customer Insight
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Presentation
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Data Analytics
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Negotiation
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Leadership
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Languages

Urdu
Native Speaker
English
Expert