Workshop Manager
CAPITAL AUTO REPAIRING
Total des années d'expérience :27 years, 8 Mois
Both Mechanical and Body Shop
Develop marketing strategies for customer acquisition and retention
Overall management of the workshop premises
Train new and existing staff on day-to-day operations and specific job duties
Provide clean and healthy work environment by housekeeping audit
Maintain customer relations to ensure long term growth in sales and profits and retain customer satisfaction by ensuring the delivery of quality work
Make the service department a profit making center
•Overall management of the workshop premises
•Provide clean and healthy work environment by housekeeping audit
•Enhancing CSI and employee performance
•Maximize productivity and improve the revenues
•Improve service quality through job card audit
•Monitor the spare parts availability and VOR
•Daily and periodical audit of infrastructure, tools and house keeping
•To inform management about the daily revenue and expenses
•Proper reporting to HMIL and management
•Interact with HMIL officials
•Conducting meetings
•Recruit adequate number of staff after getting approval from management
•Manage the training needs of staff
•Direct all staff to build an excellent TEAM to achieve customer delight
& RESPONSIBILTES
•Acknowledge customers coming to the reception
•Receiving cars for service, opening job cards
•Follow up with supervisor and update customer
•Maintain excellent customer satisfaction
•Up selling contracts, extended warranty, accessories etc.
•Taking additional jobs approval
•Liaoning with customer and company
•Maintain good relationship with supervisor and other colleges
•Achieve or exceed the target set by the manger
•Achieve or exceed the other sale target set by the manager
•Checking and closing wip on a daily basis
maintain workshop activities
•monitoring and supervising technicians
planning and loading according to the workshop capacity
•optimizing productivity and efficiency
•Build a close working relationship with service manager
•Controlling consumable coasts
•Monitoring maintenance and upkeep workshop and equipment’s
•Review and approve warranty jobs
•Laisoning with vendors as required
•Guiding and helping technicians and provide administration support
•Informing service advisor for any additional estimate or time delay
•Ensure proper orientation for newly joined technicians
•Attend customer complaints whenever required
•Analysis repeat concerns and make records
•Assisting manager in day to day operations
•Appraise the performance of the technician in terms of revenue and labor hours billed
•Achieve monthly CSI target reviewed through monthly report
•Achieve the WIP target for the location
& responsibilities
•Job allocation and planning
•Warranty job cards closing
•Assisting manager in day to day operation
•Analyzing repeat concerns
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