Fazal Rehman, Service Advisor (cum Dept. In-Charge)

Fazal Rehman

Service Advisor (cum Dept. In-Charge)

The Sultan Center

Lieu
Koweït - Al Jahra
Éducation
Baccalauréat, Business Administration and Commerce
Expérience
11 years, 5 Mois

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Expériences professionnelles

Total des années d'expérience :11 years, 5 Mois

Service Advisor (cum Dept. In-Charge) à The Sultan Center
  • Koweït
  • Je travaille ici depuis janvier 2015

1. Solved all major customer problems/queries that subordinates were not able to solve earlier.
2. Trained and supervised customer service team to ensure optimum satisfaction of customer.
3. Managed a team of Customer Services Associates that focused on meeting Customer Service efficiency and quality standards.
4. Exceed targeted results in customer retention, client expectations, sales and support service as well as other customer service goals.
5. Assisted and advised customers regarding usage and benefits of organization’s products and/or services.
6. Communicated with customers to receive their valuable feedbacks and suggestions for improvement in firm’s products/services.
7. Participating in customer service-related programs to ensure improvement and continuity of services.
8. Provided customers and our representative with on-the-spot solutions to ensure optimum satisfaction of customer.
9. Assisting with promotional events.
10. Supporting the Store Manager and the Marketing Manager in all aspects of their work

Assistance Sales Manager à The Shelton Grand Hotel
  • Inde
  • février 2014 à novembre 2014

1.Deal with all enquirers in a professional and courteous manner, in person, on the telephone or via e-mail
2. Communicating with clients prior to their course and recording all correspondence
3. Compiling client Information Packs
4. Assisting with the copy writing of marketing materials
5. Developing and implementing ideas for the marketing and sales of our courses and possibly our hotel and restaurant
6. Utilizing social networking opportunities to facilitate sales and increase brand awareness
7. Assisting with promotional events
8. Attending and presenting at trade shows and school fairs
9. Supporting the Sales Manager and the Marketing Manager in all aspects of their work
10. Strong management skills.
11. On the job training in conflict and problem resolution.
12. Evaluate changes and customer needs and ensure fulfillment.
13. Manage and maintain the administration of all reservations
14. Take responsibility for extra management tasks, as required, in the manager’s absence
15. Responsible for overall customer satisfaction.

Sales Executive à The Shelton Grand Hotel
  • Inde
  • décembre 2012 à février 2014

1. Identifying new contacts and developing sales leads.
2. Ensuring enquiries become confirmed business, Upselling where possible.
3. Producing written quotations and confirmation.
4. Checking customer satisfaction and resolving any issues to ensure repeat business.

Éducation

Baccalauréat, Business Administration and Commerce
  • à Dr. C V Raman University
  • juin 2012
Diplôme, Travel and Hospitality Management
  • à Frankfinn institute
  • juin 2012
Etudes secondaires ou équivalent, Commerce
  • à Board of Secondary Education Madhya Bharat
  • mai 2009

Specialties & Skills

Customer Service Management
Hospitality Management
Retail Operations
B2B Marketing
Sales Management
Microsoft Office
Galileo Computer Reservations System.
Retail Inventory Management & Customer service System

Langues

Anglais
Expert
Arabe
Moyen
Hindi
Moyen
Urdu
Langue Maternelle

Formation et Diplômes

Hotel Management Trainee. (Formation)
Institut de formation:
The Infantry Hotel Bangalore
Date de la formation:
June 2012
Jet Airways – In flight Trainee. (Formation)
Institut de formation:
Frankfinn Institution
Date de la formation:
February 2012

Loisirs

  • Listening to music
  • Swimming
  • Playing cricket.
    Inter-college cricket champion.