Fazal Rehman, Service Advisor (cum Dept. In-Charge)

Fazal Rehman

Service Advisor (cum Dept. In-Charge)

The Sultan Center

البلد
الكويت - الجهرة
التعليم
بكالوريوس, Business Administration and Commerce
الخبرات
11 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :11 years, 5 أشهر

Service Advisor (cum Dept. In-Charge) في The Sultan Center
  • الكويت
  • أشغل هذه الوظيفة منذ يناير 2015

1. Solved all major customer problems/queries that subordinates were not able to solve earlier.
2. Trained and supervised customer service team to ensure optimum satisfaction of customer.
3. Managed a team of Customer Services Associates that focused on meeting Customer Service efficiency and quality standards.
4. Exceed targeted results in customer retention, client expectations, sales and support service as well as other customer service goals.
5. Assisted and advised customers regarding usage and benefits of organization’s products and/or services.
6. Communicated with customers to receive their valuable feedbacks and suggestions for improvement in firm’s products/services.
7. Participating in customer service-related programs to ensure improvement and continuity of services.
8. Provided customers and our representative with on-the-spot solutions to ensure optimum satisfaction of customer.
9. Assisting with promotional events.
10. Supporting the Store Manager and the Marketing Manager in all aspects of their work

Assistance Sales Manager في The Shelton Grand Hotel
  • الهند
  • فبراير 2014 إلى نوفمبر 2014

1.Deal with all enquirers in a professional and courteous manner, in person, on the telephone or via e-mail
2. Communicating with clients prior to their course and recording all correspondence
3. Compiling client Information Packs
4. Assisting with the copy writing of marketing materials
5. Developing and implementing ideas for the marketing and sales of our courses and possibly our hotel and restaurant
6. Utilizing social networking opportunities to facilitate sales and increase brand awareness
7. Assisting with promotional events
8. Attending and presenting at trade shows and school fairs
9. Supporting the Sales Manager and the Marketing Manager in all aspects of their work
10. Strong management skills.
11. On the job training in conflict and problem resolution.
12. Evaluate changes and customer needs and ensure fulfillment.
13. Manage and maintain the administration of all reservations
14. Take responsibility for extra management tasks, as required, in the manager’s absence
15. Responsible for overall customer satisfaction.

Sales Executive في The Shelton Grand Hotel
  • الهند
  • ديسمبر 2012 إلى فبراير 2014

1. Identifying new contacts and developing sales leads.
2. Ensuring enquiries become confirmed business, Upselling where possible.
3. Producing written quotations and confirmation.
4. Checking customer satisfaction and resolving any issues to ensure repeat business.

الخلفية التعليمية

بكالوريوس, Business Administration and Commerce
  • في Dr. C V Raman University
  • يونيو 2012
دبلوم, Travel and Hospitality Management
  • في Frankfinn institute
  • يونيو 2012
الثانوية العامة أو ما يعادلها, Commerce
  • في Board of Secondary Education Madhya Bharat
  • مايو 2009

Specialties & Skills

Customer Service Management
Hospitality Management
Retail Operations
B2B Marketing
Sales Management
Microsoft Office
Galileo Computer Reservations System.
Retail Inventory Management & Customer service System

اللغات

الانجليزية
متمرّس
العربية
متوسط
الهندية
متوسط
الأوردو
اللغة الأم

التدريب و الشهادات

Hotel Management Trainee. (تدريب)
معهد التدريب:
The Infantry Hotel Bangalore
تاريخ الدورة:
June 2012
Jet Airways – In flight Trainee. (تدريب)
معهد التدريب:
Frankfinn Institution
تاريخ الدورة:
February 2012

الهوايات

  • Listening to music
  • Swimming
  • Playing cricket.
    Inter-college cricket champion.