Senior Manager
Tata Consumer Products
Total years of experience :23 years, 7 Months
Headed the Web and Digital Commerce practice which includes defining goal-oriented roadmaps, alignment with strategic priorities, platform strategy, and service delivery operations (60 websites worldwide, 15 platforms, mobile applications and automation initiatives) Digital Transformation
•Executed 50 custom-built projects under application digitization, developed the technical architecture and modernized, 400+ domains into single platform & transformed 30 external sites into a single hosting achieving 50% annual savings under the Digital Transformation roadmap
•Conceptulaized the Digital Commerce platform architecture and launched 4 e-commerce sites with e2e fulfilment capabilities
•Integral part of Robotic Chai maker IoT machine which would create tea from mobile and computer using a combination of Google Assistant, Amazon Lex, facial recognition and core IoT services to make a personalised cup of tea
•Managed the Digital IT initiatives & budget globally by working with C-level executives and key stakeholders to translate business needs into effective digital solutions that drive growth, improve customer experience, and enhance operational efficiency
•Setup Tata Cha Rewards mobile app (clone of Starbucks Rewards & loyalty app)
•Led the Artificial Intelligence Chatbot platform as part of the digital transformation roadmap on data and insights
•Owned the execution of digital projects from conceptualization to post-implementation, integration and coordinated with business partners, stakeholders, leadership teams, SMEs and external partners Project Management
•PRINCE2 Practitioner, capable of ensuring projects are delivered on time, within budget, adhering to high-quality standards and meeting customer expectations
•Defined and agreed on project scope, outputs, and timescale, quality and cost criteria to ensure business requirements are understood and accepted
•Managed project risks, issues, dependencies, and benefits to enable the achievement of project objectives IT Leadership
•Drove the Implementation of Highrange hospital management system at Munnar to improve IT & web operations & processes
•Partnered with CISO & introduced cybersecurity solutions for websites, including security incident, event monitoring, disaster recovery, penetration testing, threat & risk assessment training and vulnerability programs
•Led/participated in vendor/partner contract negotiations for all IT software and services
•Developed and controlled the P&L, annual operating expenditure budgets for the department to meet overall strategic objectives
Delivery Management
•Successfully designed and implemented the website architecture for ConnectIN and MarketVision Lounge, a social and knowledge sharing platform for market researchers at HP, resulted in a cost savings of $230K in the first year and $30K in subsequent years.
•Executed digital transformation strategies for HP Services EMEA, focusing on digital readiness, change management, employee experience, and related analytics
•Delivered strategic initiatives through the agile methodology and supported team members to deliver deployments Service Delivery
•Provided end-users with optimal, cost-effective, and highly visible solutions tailored to their specific requirements for deploying web services using the SharePoint (MOSS) 2010/2007 Platform
•Defined and implemented standard business systems, strategies for managing incidents and service delivery operations & support PREVIOUS EXPERIENCE
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