Customer Sales Representative
Thrifty Car Rental
Total des années d'expérience :0 years, 0 Mois
Dealing with customers enquiries about the availability and cost of vehicles.
•Taking bookings and explaining the terms if rental or leasing agreements.
•Completing paperwork with the customer and taking payments either cash or credit cards.
•Receive telephone calls and handle customers related issues either by direct interaction or through phone calls.
•Complete, review and submit various reports to supervisors.
•Maintain and update rental agreements files contract and notify customers of overdue rental vehicles and inquire as to the expected date of return and process rental extension.
•After return of the vehicles, the rental agreement are dispatched to head office for accounting purpose.
•Daily sales report are attached with the deposit slip and they are dispatched to head office by counter driver.
•All the feedback given by customers are kept in a mail box and are dispatched to customer service manager for reviewing.
•Balance money in counter drawers and retrieve amount of money collected during shift, complete deposit slip and deposit amount into bank.
•Perform related responsibilities as assigned or required.
Assisting VVIP guest at Etihad F1 VVIP paddock club.
•Helping and taking queries of all guest and respond in quick way with a solution.
Submit orders by referring to price lists and products.
•Identifies advantages and compare big boys toys products / services.
•Research sources for developing prospective customers and for information to determine their potential.
Promoting all the products at the counter and assisting all the customers.
Scanning all the barcode at the counter.
Supervises and coordinates all the activities of employees placed in VIP concert area.
•Resolve customer complaints at the spot.
•Observe and evaluate workers and work procedures to ensure quality standard and services, and complete disciplinary write-ups.
•Assign duties, responsibilities and work station for all employees either at F1 golden circle or VIP concert area in accordance with the work requirement.
courses: from Capital Institute Abu Dhabi [ 2011 – 2013 ] •Secondary Examination