Technical Services Specialist / Team Lead
IBM India Pvt Ltd
Total years of experience :17 years, 7 Months
Key Result Areas
• Managing Data Centre Management activities and its operations for remote location.
• Managing and taking care of the data center and cloud infrastructure remotely
• Controlling Active Directory and Offering suggestion/ resolutions for Windows Server (break-Fix) issues, Microsoft MSCS Clusters (HA, Network load balancing), HYPER-V, VMware,
• Resolving issues related to:
o Active Directory, DNS, DHCP, Performance, OS Setup and Back-up
o Windows Servers that are occurring to the client and effectuating RCA (Root Cause Analysis)
o Working on cluster Issues, Microsoft Cluster.
• Rendering assistance for Hyper-V & VMware ESX 5.5.
• Managing backup for all the server using Veritas Net Backup, New Windows Server Builds, HBA Firmware Upgrades and patching of the servers as a part of Release Management
• Managing and Publishing of applications via Group Policy
• Liaising with the Change Management Team (CAB-Change Advisory Board) to implement changes, also with vendors like Microsoft, Dell, HP etc. for their device deployment.
• Administering Infrastructure through tools like HP Open View
• Worked with Blade Logic tool
• Ensure implementation/delivery of customer requirements, Project Transitions and Expansions
• Datacenter Migration Project - Was involved in Migrating Servers from one Data center to other, This was a challenging project involving elaborate planning, risk identification, evaluation and analysis, approvals, customer notifications, vendor negotiations, product evaluation, implementation.
• Experience in handling Data Centers remotely
• New Server Build and Server decommission as per client requirements
• Planning and implementing infrastructure projects based on the client requirements.
• Testing and certifying of the new SOE images, new Operating System, new hardware and new software as per client requirements
• As part of the service improvement working closely with BAU team in eliminating of repeated incidents by implementing fixes where ever applicable
• Handling L3/L4 operation escalated support issues, identify RCA
• Daily and weekly meetings with DA’s and Senior Management regarding current and future projects, SLA Status
• Expertise in performing storage (SAN and NAS) migrations from windows server side.
• Monitoring Tools installation and Configuration on Windows Servers(HP OVO)
• Performing Software upgrades as per the client requirements
• Strong knowledge on Microsoft Windows 2003/2008/2012 and Clustering
• Executing Changes on Production servers and Participating in CAB meetings
• Creation and review of Tech Plans for all technical changes
• Act as an escalation contact for L2 & L3 support engineers
• Having daily and weekly calls with Various project managers to discuss the status of the on-going and upcoming projects
• Identifying and assigning resources the projects based on requirements
• Technical and process documents creation
• Participating in audits and remediating audit findings
• Assisting in resource hiring process
Key Result Areas
• Handling Managed Services Model as a Lead (Data Centre operations-Wintel) for client Goodyear (US)
• Functioning as the Windows SME and VMware Administrator for multiple region
• Managing their Data center and Cloud infrastructure remotely.
• Providing solutions for windows server (break-Fix) issues, Microsoft MSCS clusters HA, Resolving Issues related to Active directory, DNS, Performance, Setup and Back up. Providing support for VMware ESX 5.5, exposure to Vsphere 5.5 from Windows perspective.
• Managing new Windows server builds, HBA Firmware Upgrades and also patching the servers as part of release management.
• Resolving issues pertaining to Windows servers that are occurring to the client and responsible for RCA (root cause analysis).
• The main objective is to restore normal services as soon as possible and minimizing the impact of incidents on the business. Preventing service disruptions and outages.
• Forecasting Capacity planning for servers. Monitoring the Infrastructure through tools like HP Open View.
• Coordinating with different vendors like HP/DELL Identify gaps between the application teams and vendors, and resolve issues pertaining to Windows and Hardware.
• Supporting a huge environment of over 6500 servers plus around 2000 virtual machines (VMware Hosted)
• Building Virtual Server using Vsphere 5.5 & Setting Up Hp Open View Monitoring Setting Up Backup's and Antivirus Installations and Configuration on server’s
• Deploying Windows 2000 / 2003 /2008 images from RDP expanding server disk (SAN) Performance management on Windows then Co- ordinating with HP to get faulty H/W replaced also Setting Up ILO and maintaining the Server Location List, Setting up FTP Account on server updating the HBA Driver then Power path Upgrades
• Decommission of servers Patch Management using WSUS, Providing File / Folder permission also providing Admin right's management
• Taking Snapshot of Virtual Machines (for backup & testing purposes), Performing VMotioning of Machines & Cloning of Virtual Machines, Cloning of server from Physical to Virtual, Monitoring the performance of VM's ( CPU, RAM, HDD utilization) Migration of VMs, Providing daily activity on VERITAS & HP Data Protector
• Restoring ( Lotus Notes / File Restores ) Also tracking Backup Failure Monitoring of UNIX and WINTEL Server's & performing Weekly Vault Check's
• Upgrading and Setting Up Netbackup on WINTEL Server's, Daily Media Management for ( Brussels / Holland / Tilburg / Belgium / France), Upgrading and Setting Up Hp Data Protector on WINTEL Server's
• Installing the Operating system using iLO Card of server, Updating the Firmware Upgrade throw iLo Card, Updating the iLO Firmware using *.bin File
• Exposure to data centre management, Disaster recovery testing and implementation, coordinating with onsite team and identifying the gaps.
• Involved in transitioning the project from onsite and delivering KT to the offshore team.
• Experience in team management, Guiding and mentoring Level 1 engineers and Trainees in enhancing their knowledge and performance levels.
Key Result Areas
• Mitigated complex issues in the Networked Environments of Microsoft’s Enterprise level customers including Microsoft’s Gold Certified Partners
• Exercised mass deployment methodologies like Remote Installation Services, Windows deployment Services RISm WDS, Sys-prep and Unattended Installations of Operating Systems
• Involved in configuring & reviewing SCCM 2007, Kernel and User Dumps to troubleshoot problem related to buggy drivers and applications
• Facilitated troubleshooting of disk issues-recovery of failed dynamic and basic disks/RAID /SCSI controller
• Exploited various Disaster /Data Recovery Tools such as Disk Probe, DMDIAG and DMPSS
• Effectuated the configuration of Microsoft high Availability Clustering (MSCS)
• Troubleshot clusters from Operating System and storage sides
• Handled the installation of Security Patches, Hotfix and Windows Updates
• Resolved issues related to:
o SAN within the Operating System
o File copy over SAN Process trimming and page pool
o Updating drivers for HBA’s
• Providing Technical Support for wired and wireless LAN equipments, such as Broadband
Routers, Access Points, Range Expanders, Network Bridges, Network Adapters for the
Desktop and Notebook PC and Hubs and Switches.
• Initial configuration, troubleshooting and up-gradation of SOHO routers.
• Handling different wireless encryption methods such as WEP, WPA etc.
• Configuration of advanced wireless devices such as Wireless Network Camera, Media
Adapter, Network Storage Link
• Configuration of VPN set-up, installation of Print Servers.
10+2+3 of Education completed Successfully