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Maaz Shaikh, TEAM LEADER – CUSTOMER SERVICE

Maaz Shaikh

TEAM LEADER – CUSTOMER SERVICE·Digitide Solutions,

India

Master's degree, Business And Management

Work experience

Total years of experience: 2 years, 3 months

TEAM LEADER – CUSTOMER SERVICE

July 2025 - April 2026

Digitide Solutions,

Mumbai, India

July 2025 - April 2026

• Led customer service operations and supported team performance.
• Handled customer inquiries and issue resolution.
• Tracked KPIs and maintained service quality standards.
• Generated reports and analysed data using Advanced Excel.
• Maintained accurate customer records and process documentation.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

TEAM LEADER – CUSTOMER SERVICE.

November 2024 - May 2025

Reliable Business Solutions,

Mumbai, India

November 2024 - May 2025

• Managed and guided team members to achieve daily targets.
• Resolved customer queries and escalations efficiently.
• Monitored team performance and service quality.
• Prepared daily reports and maintained operational records.
• Coordinated with internal teams to ensure smooth business operations.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Sales Executive

January 2024 - October 2024

Eureka Outsourcing Services

Airoli, India

January 2024 - October 2024

• ️ Achieved and exceeded monthly and quarterly sales targets
• ️ Maintained accurate records of sales activities and client interactions
• ️ Handled customer queries, complaints, and after-sales support professionally
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

Education

University of Mumbai

January 2026

January 2026

Master's degree, Business And Management

India

University Of Mumbai

January 2024

January 2024

Bachelor's degree, Bachelor of Commerce

India

green world group

January 2024

January 2024

Diploma, NEBOSH

India

N.J.B Jr. College

January 2021

January 2021

High school or equivalent, Commerce

India

Swami Vivekanand English High School

January 2019

January 2019

High school or equivalent, Administration And Commerce

India

Skills

Communications
Expert
Communications
Expert
Incident Analysis
Expert
Incident Analysis
Expert
Risk Assessment
Expert
Risk Assessment
Expert
Health Safety and Environmental HSE Management
Expert
Health Safety and Environmental HSE Management
Expert
Occupational Health and Safety
Expert
Occupational Health and Safety
Expert
Problem Solving
Expert
Problem Solving
Expert
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
KPI REPORTING
Intermediate
KPI REPORTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
Project Management
Expert
Project Management
Expert
Business Development
Expert
Business Development
Expert
Administrative Support
Expert
Administrative Support
Expert
Customer Support
Expert
Customer Support
Expert
Customer Care
Expert
Customer Care
Expert
Administration
Expert
Administration
Expert
Training
Expert
Training
Expert
Management
Intermediate
Management
Intermediate
Telemarketing
Expert
Telemarketing
Expert
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
Customer Service
Expert
Customer Service
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Marketing
Expert
Marketing
Expert
ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
BUSINESS OBJECTIVES
Intermediate
BUSINESS OBJECTIVES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
GOAL ORIENTED
Intermediate
GOAL ORIENTED
Intermediate
OUTSOURCING
Intermediate
OUTSOURCING
Intermediate
SALES
Intermediate
SALES
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
KPI
Expert
KPI
Expert

Languages

Hindi
Native Speaker
English
Expert
Urdu
Beginner

Training and Certifications

Certifications
Advanced Excel
International General Certificate (IGC)
COSH (Control of Substances hazardous to health)
Construction Industry HSE MANAGEMENT
First Aid At Work
Advanced Excel
COSH (Control of Substances hazardous to health)
Construction Industry HSE MANAGEMENT
First Aid At Work
Advanced Excel
COSHH
Green World Group
Jan 2025
Principal of Workplace Safety
Green World Group
Jan 2025
Show credentials
First Aid at Work
Green World Group
Nov 2024
Show credentials
Nebosh IGC
Green World Group
Feb 2025
Show credentials

Hobbies

  • Cricket