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Maaz Shaikh, Customer Service Executive

Maaz Shaikh

Customer Service Executive·Digitide Solutions

India

Master's degree, Business And Management

Work experience

Total years of experience: 2 years, 2 months

Customer Service Executive

July 2025 - April 2026

Digitide Solutions

Airoli, India

July 2025 - April 2026

• Managed high-volume customer interactions across multiple channels, resolving complaints and escalations with a
focus on first-contact resolution and customer satisfaction.
• Maintained and strengthened long-term customer relationships, contributing to improved retention rates and repeat
business opportunities.
• Adhered strictly to company SOPs, service standards, and compliance policies, ensuring consistent service quality
and operational excellence.
• Collaborated with internal teams to coordinate smooth service delivery, follow up on pending cases, and ensure
timely resolution within SLA benchmarks.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Sales Executive

November 2024 - May 2025

Reliable Business Solution

Airoli, India

November 2024 - May 2025

• Generated qualified leads through outbound calls, direct engagement, and market research, building and
maintaining a healthy sales pipeline across B2B accounts.
• Converted prospects into clients through persuasive communication and tailored sales pitches, consistently
meeting monthly revenue targets.
• Maintained accurate and up-to-date CRM records for all customer interactions, proposals, and pipeline stages to
support team-wide sales visibility.
• Coordinated with delivery teams to ensure smooth onboarding, proposal follow-ups, and post-sale customer
satisfaction.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

Sales Executive

January 2024 - September 2024

Eureka Outsourcing Solutions

Mumbai, India

January 2024 - September 2024

• Achieved and exceeded monthly and quarterly sales targets through proactive lead generation, client acquisition,
and structured follow-up processes.
• Maintained precise records of all sales activities, client interactions, and transaction histories, enabling accurate
reporting and forecasting.
• Handled customer queries, complaints, and after-sales support professionally, ensuring a seamless end-to-end
customer experience.
• Identified upsell and cross-sell opportunities within existing accounts, contributing to increased revenue per client.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Education

University of Mumbai

January 2026

January 2026

Master's degree, Business And Management

India

University Of Mumbai

January 2024

January 2024

Bachelor's degree, Bachelor of Commerce

India

N.J.B Jr. College

January 2021

January 2021

High school or equivalent, Commerce

India

Swami Vivekanand English High School

January 2019

January 2019

High school or equivalent, Administration And Commerce

India

Skills

Communications
Expert
Communications
Expert
Incident Analysis
Expert
Incident Analysis
Expert
Risk Assessment
Expert
Risk Assessment
Expert
Health Safety and Environmental HSE Management
Expert
Health Safety and Environmental HSE Management
Expert
Occupational Health and Safety
Expert
Occupational Health and Safety
Expert
Problem Solving
Expert
Problem Solving
Expert
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
KPI REPORTING
Intermediate
KPI REPORTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
Project Management
Expert
Project Management
Expert
Business Development
Expert
Business Development
Expert
Administrative Support
Expert
Administrative Support
Expert
Customer Support
Expert
Customer Support
Expert
Customer Care
Expert
Customer Care
Expert
Administration
Expert
Administration
Expert
Management
Intermediate
Management
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
CUSTOMER RELATIONSHIP BUILDING
Intermediate
CUSTOMER RELATIONSHIP BUILDING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROACTIVITY
Intermediate
PROACTIVITY
Intermediate
PROSPECT MANAGEMENT
Intermediate
PROSPECT MANAGEMENT
Intermediate
IDENTIFYING LEADS
Intermediate
IDENTIFYING LEADS
Intermediate
Negotiation
Expert
Negotiation
Expert
Salesforce.com
Intermediate
Salesforce.com
Intermediate
Telemarketing
Expert
Telemarketing
Expert
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
Customer Service
Expert
Customer Service
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Marketing
Expert
Marketing
Expert
ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
BUSINESS OBJECTIVES
Intermediate
BUSINESS OBJECTIVES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
GOAL ORIENTED
Intermediate
GOAL ORIENTED
Intermediate
OUTSOURCING
Intermediate
OUTSOURCING
Intermediate
SALES
Intermediate
SALES
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
KPI
Expert
KPI
Expert

Languages

Hindi

Native Speaker

English

Expert

Urdu

Beginner

Arabic

Beginner

Training and Certifications

Certifications
CCXP – Certified Customer Experience Professional
Advanced Excel – Data Analysis, Dashboards & Reporting