Assitant Mall Manager
Landmark Central Market co.wll
Total years of experience :17 years, 6 Months
MAIN JOB RESPONSIBILITIES
Using business awareness to maximize sales
• Maintain level of standards
• Provide the highest standards of customer service by demonstrating excellent knowledge of products and services
• Ensure that all customers are welcomed into the section and ensure that the customer is treated with courtesy at all times and that they leave the store happily
• Ensure awareness and vigilance at all times of security in the showroom without appearing to be overly suspicious to the customers
• Handle all customer complaints in line with company policy
• Optimize sales in line with company targets
• To maintain strict levels of confidentiality with regard to all areas of the business particularly commercial information
• Ensure all staff are aware of and focused on achieving sales targets daily
• Operate an effective stock management system (Shop floor & Back store) to maximize sales and profitability
• Provide department reports on slow moving, fast moving and non-moving items to the Shop Manager/Area manager.
• Monitor sales performance against last year and budget on a daily basis and communicate to supervisors/staffs
• Ensure that plans for seasonal promotions are in place, using all relevant information and resources
• Ensure and plan the availability of cashier at till
• Equipped the cashier with proper training and promotion to add on sale
Managing others to maximize sales
• Supervising and managing staff and staff issues - including staff rotation, staff supervision
• Ensure tasks are delegated appropriately in accordance with people's skills and abilities
• Ensure that staff adopt and adhere to the company dress code in order to promote a positive and professional image at all times
• Ensure that staff has the skills needed to meet company expectations and identify and prioritize training needs accordingly.
• Monitor the performance of new starters and give feedback
• Carry out regular and relevant in-store training in the sections product range
• Ensure morning team talks are held to focus on the sales target and the days tasks
KEY JOB DELIVERABLES / ACCOUNTABILITIES
• To ensure customer satisfaction by delivering exceptional customer service
• To achieve the sales target
• On job training (OJT) on product knowledge to all staff - To be measured by training hours given and again customer feedback on service
• On time submitting the summarized on Daily sales reports/Target/Feedback on promotion etc.
• Conducting the New Staff Induction Training/Cashier Basic Training/Customer Service Training
• Arrangement of Staff Uniform/Name Badge to New Staff and existing staff if any wear and tear of the territory (800 staffs)
• Arrangement and distribution of Cash Disbursement (Salary, OT, Incentive etc.)
• Cash Banking/Petty Cash of Store