Head - IT
Hexaware Technologies Limited
Total years of experience :34 years, 4 Months
- In charge of Hexaware Off Shore & Near Shore Centers
- Hexaware Campus IT Setup, Network & Systems Operations, Data Center Operations & Uptime
- Software Asset Management and Audit Compliance
- Responsible for Technology Transition and Migration Plans
- Coordinating with International Clients for Connectivity Solutions
- Setting up Global Service Desk for Remote Infrastructure Management for internal users and global clients
- Evaluated multivendor products and close into best fit devices for Campus Data Center
- Pivotal role in stream line the Data Center Structure and Operations of different Hexaware towers
- Designed and Acquired Public IPs from APNIC
- Rollout of AirWatch Mobile Device Management (MDM/BYOD), Websense Data Loss Prevention (DLP)
- Responding to business critical RFP requests and meeting international clients
- Attending conference calls with international clients for project needs and escalations
- Budget Preparations, MIS Reports Preparation for review by Senior Management, Presentations for Quarterly reviews and updates
- Incharge for Hexaware Global locations for Systems, Software, Network & Data Centers, team management and audit compliance
- Human Resource Optimization, IT Resource Optimization - around $ 350k savings in last two years
- Shaping High-Performance IT Staff and Increased Staff Retention
- Manage a $ 4 Million IT Budget
Jan' 1998- Feb' 2004 with GTL Ltd., Chennai as Senior Manager-Delivery
Career Path
Joined as Systems Administrator
Promoted as Manager - Technical Operations
Promoted as Senior Manager - Delivery
Headed a team of 25 members for Voice, Data and Call Center support entailing resolution of Leased Line, IPLC, Voice ckts, Router Configuration and IOS upgrades, Router & Modems, Switch and PBX, Call disconnection, Voice jitter, IP routing, Routing problems, Data security, Bandwidth utilization, LAN & WAN issues etc
Client: HP
Scope: Setting Up BPO Operations at Chennai
Technology: Nortel Meridian 81C EPABX, Cisco Routers
Role: Project In-charge for Planning & Supervising the overall work to complete the work in stipulated time.
Client: ICAI
Scope: Setting Up Data Center at Chennai
Technology: FM200, 3Com Switches, Numeric UPS, Tata Libert ACs, Carrier ACs, Nortel Routers, Leased Lines, Access Control, Fire Alarms and CCTV surveillance.
Role: Planning & supervising the overall work to complete the work in stipulated time and as per customer's satisfaction.
Client: SRF Infotel
Project: Call Center Setup
Scope: Inbound/Outbound Call center with ACD
Technology: Nortel Passport 7440, Meridian 11C PBX SCCS 4.0, Symposium Client
Title: GTL Coimbatore Node Shifting
Scope: Infrastructure and Customer Shifting in a stipulated time frame
Role: Supervise complete work in stipulated time and taking care of customer concerns
Technology: Nortel Passport 6480, Cisco Routers, LLs, RF Links
Others;
➢ Rolling out of Frame Relay Services for Infrastructure and Backbone for GTL (Chennai Branch)
➢ Data Center Setup for GTL Ltd. - Chennai Branch
➢ Frame Relay VPN setup for leading Manufacturing Company for Murugappa Group
➢ IP Migration for Murugappa Group
➢ PIX Firewall Implementation for GTL Ltd.,
▫ Received Best System Administrator Award
➢ Novell Network Support - Chennai Corporate Customers
➢ Networking Solutions - Chennai Corporate Customers
Dec' 1991- Nov' 1996 with Saudi Arabian Computer Management Consultants - Riyadh (KSA) as Technical Support Engineer
Joined as Network Engineer, later promoted as Technical Support Engineer
Client: King Khalid Airbase
Project: Campus Network - Fiber Backbone
Scope: Design, Implement and Maintain connectivity between 7 buildings within a campus area of 3 KM. Using Fiber Optic Backbone
Technology: Fibermux Concentrator, FDDI Bridges, Fibermux Hubs, Novell 4.0
Role: Responsible for Site Survey, Design, Supervise, Terminate the ST Fiber Optic Connectors and handover the Network within the specified time period
Client: Manpower Council
Project: Local Area Network
Scope: Design, Implement Local Area Network connecting 5 floors of the buildings using UTP Cable.
Technology: 3Com Switches, AT&T Cables and Connectors, Novell 4.0
Role: Responsible for Site Survey, Design, and Supervise Installation of LAN of 75 nodes.
Hardware & Software
Others;
➢ Implementation of Novell OS - Corporate Customers
➢ Support to Advanced Logic Research (ALR) Desktops and Servers - Corporate Customers
➢ Implementation of LAN (Bus Topology & Star Topology) - Corporate Customers
Previous Employments
Jan' 1991- Aug' 1991 Swetha Engineering Pvt. Ltd Senior Engineer
Oct' 1989- Jan' 1991 Sheeba Computers Pvt. Ltd Computer Programmer / Maintenance Engineer
Joined as Sr. Manager - Systems Technology Group
Promoted as Head - IT (Systems Technology Group)
• In charge of Hexaware Off Shore & Near Shore Centers
• Hexaware Campus IT Setup, Network & Systems Operations, Data Center Operations & Uptime
• Software Asset Management and Audit Compliance
• Responsible for Technology Transition and Migration Plans
• Coordinating with International Clients for Connectivity Solutions
• Setting up Global Service Desk for Remote Infrastructure Management for internal users and global clients
• Evaluated multivendor products and close into best fit devices for Campus Data Center
• Pivotal role in stream line the Data Center Structure and Operations of different Hexaware towers
• Designed and Acquired Public IPs from APNIC
• Rollout of AirWatch Mobile Device Management (MDM/BYOD), Websense Data Loss Prevention (DLP)
• Responding to business critical RFP requests and meeting international clients
• Attending conference calls with international clients for project needs and escalations
• Budget Preparations, MIS Reports Preparation for review by Senior Management, Presentations for Quarterly reviews and updates
• Incharge for Hexaware Global locations for Systems, Software, Network & Data Centers, team management and audit compliance
• Human Resource Optimization, IT Resource Optimization - around $ 350k savings in last two years
• Shaping High-Performance IT Staff and Increased Staff Retention
• Manage a $ 4 Million IT Budget
Feb' 2004 - Jan' 2007 with SIFY Limited as Manager - Network Control Group
• Spearheading Network Operations, Data Center Operations, Corporate Customers Support, Broadband across Tamil Nadu and Kerala Regions
• Pivotal role in rolling out 25 POPs in last 2 years (place identification, BSO finalization, network equipment finalization, implementation and support)
• Successfully implemented Automatic Fire Suppression system in IDC, Rodent Control and Electrical Heat Sensors in IDC, Automatic Temperature and Humidity Monitoring system in IDC
• Actively involved in drafting Processes for Corporate Customer Support functions
• Handled 200+ team strength across Tamil Nadu and Kerala Regions
• Handled customer such as DIT, Satyam, HDFC for IDC implementation and others like Sutherland, Wipro Spectramind, Cumi, GE, Mahindra Holidays, Proscribe, Alcatel, HCL Technologies, etc.
• Responsible for Customer Satisfaction and taking it to Customer Delight
• Directed Internet Data Center Operations involving IDC Infrastructure, Vendor Management, Customer Interaction, Manpower Management, Coordinate for ISO 9001:2000 & BS7799 certification audits.
• Effectively handled Network Operations Center and Broadband functions viz Point of Presence location identification, design, implement and manage the infrastructure, support calls analysis and corrective measures initiation, vendor coordination, verify & approve change managements, Capex & Opex management
Jan' 1998- Feb' 2004 with GTL Ltd., Chennai as Senior Manager-Delivery
Career Path
Joined as Systems Administrator
Promoted as Manager - Technical Operations
Promoted as Senior Manager - Delivery
Headed a team of 25 members for Voice, Data and Call Center support entailing resolution of Leased Line, IPLC, Voice ckts, Router Configuration and IOS upgrades, Router & Modems, Switch and PBX, Call disconnection, Voice jitter, IP routing, Routing problems, Data security, Bandwidth utilization, LAN & WAN issues etc
Client: HP
Scope: Setting Up BPO Operations at Chennai
Technology: Nortel Meridian 81C EPABX, Cisco Routers
Role: Project In-charge for Planning & Supervising the overall work to complete the work in stipulated time.
Client: ICAI
Scope: Setting Up Data Center at Chennai
Technology: FM200, 3Com Switches, Numeric UPS, Tata Libert ACs, Carrier ACs, Nortel Routers, Leased Lines, Access Control, Fire Alarms and CCTV surveillance.
Role: Planning & supervising the overall work to complete the work in stipulated time and as per customer's satisfaction.
Client: SRF Infotel
Project: Call Center Setup
Scope: Inbound/Outbound Call center with ACD
Technology: Nortel Passport 7440, Meridian 11C PBX SCCS 4.0, Symposium Client
Title: GTL Coimbatore Node Shifting
Scope: Infrastructure and Customer Shifting in a stipulated time frame
Role: Supervise complete work in stipulated time and taking care of customer concerns
Technology: Nortel Passport 6480, Cisco Routers, LLs, RF Links
Others;
➢ Rolling out of Frame Relay Services for Infrastructure and Backbone for GTL (Chennai Branch)
➢ Data Center Setup for GTL Ltd. - Chennai Branch
➢ Frame Relay VPN setup for leading Manufacturing Company for Murugappa Group
➢ IP Migration for Murugappa Group
➢ PIX Firewall Implementation for GTL Ltd.,
▫ Received Best System Administrator Award
Jan' 1997- Dec' 1997 with Onward Technologies Limited, Chennai as Senior Engineer Networking
Client: British Council - Chennai, India
Project: Structured Cabling
Scope: Survey, Design and Supervise Structured Cabling for 150 node and 100 Voice Ports for Local Area Network using Mod-Tap LAN Products
Technology: Mod-Tap Structured cabling products
Role: Involved in design, implement, labeling and documenting of Structured Cabling. Arrange for certify the Network for 15 years of Mod-Tap Warranty, deliver the network to the customer within the specified time limit.
Others;
➢ Remote connect using Network Connect and Network Access Services for IGCAR
Joined as Sr. Manager - Systems Technology Group
Promoted as Head - IT (Systems Technology Group)
• In charge of Hexaware Off Shore & Near Shore Centers
• Hexaware Campus IT Setup, Network & Systems Operations, Data Center Operations & Uptime
• Software Asset Management and Audit Compliance
• Responsible for Technology Transition and Migration Plans
• Coordinating with International Clients for Connectivity Solutions
• Setting up Global Service Desk for Remote Infrastructure Management for internal users and global clients
• Evaluated multivendor products and close into best fit devices for Campus Data Center
• Pivotal role in stream line the Data Center Structure and Operations of different Hexaware towers
• Designed and Acquired Public IPs from APNIC
• Rollout of AirWatch Mobile Device Management (MDM/BYOD), Websense Data Loss Prevention (DLP)
• Responding to business critical RFP requests and meeting international clients
• Attending conference calls with international clients for project needs and escalations
• Budget Preparations, MIS Reports Preparation for review by Senior Management, Presentations for Quarterly reviews and updates
• Incharge for Hexaware Global locations for Systems, Software, Network & Data Centers, team management and audit compliance
• Human Resource Optimization, IT Resource Optimization - around $ 350k savings in last two years
• Shaping High-Performance IT Staff and Increased Staff Retention
• Manage a $ 4 Million IT Budget
Feb' 2004 - Jan' 2007 with SIFY Limited as Manager - Network Control Group
• Spearheading Network Operations, Data Center Operations, Corporate Customers Support, Broadband across Tamil Nadu and Kerala Regions
• Pivotal role in rolling out 25 POPs in last 2 years (place identification, BSO finalization, network equipment finalization, implementation and support)
• Successfully implemented Automatic Fire Suppression system in IDC, Rodent Control and Electrical Heat Sensors in IDC, Automatic Temperature and Humidity Monitoring system in IDC
• Actively involved in drafting Processes for Corporate Customer Support functions
• Handled 200+ team strength across Tamil Nadu and Kerala Regions
• Handled customer such as DIT, Satyam, HDFC for IDC implementation and others like Sutherland, Wipro Spectramind, Cumi, GE, Mahindra Holidays, Proscribe, Alcatel, HCL Technologies, etc.
• Responsible for Customer Satisfaction and taking it to Customer Delight
• Directed Internet Data Center Operations involving IDC Infrastructure, Vendor Management, Customer Interaction, Manpower Management, Coordinate for ISO 9001:2000 & BS7799 certification audits.
• Effectively handled Network Operations Center and Broadband functions viz Point of Presence location identification, design, implement and manage the infrastructure, support calls analysis and corrective measures initiation, vendor coordination, verify & approve change managements, Capex & Opex management
Jan' 1998- Feb' 2004 with GTL Ltd., Chennai as Senior Manager-Delivery
Career Path
Joined as Systems Administrator
Promoted as Manager - Technical Operations
Promoted as Senior Manager - Delivery
Headed a team of 25 members for Voice, Data and Call Center support entailing resolution of Leased Line, IPLC, Voice ckts, Router Configuration and IOS upgrades, Router & Modems, Switch and PBX, Call disconnection, Voice jitter, IP routing, Routing problems, Data security, Bandwidth utilization, LAN & WAN issues etc
Client: HP
Scope: Setting Up BPO Operations at Chennai
Technology: Nortel Meridian 81C EPABX, Cisco Routers
Role: Project In-charge for Planning & Supervising the overall work to complete the work in stipulated time.
Client: ICAI
Scope: Setting Up Data Center at Chennai
Technology: FM200, 3Com Switches, Numeric UPS, Tata Libert ACs, Carrier ACs, Nortel Routers, Leased Lines, Access Control, Fire Alarms and CCTV surveillance.
Role: Planning & supervising the overall work to complete the work in stipulated time and as per customer's satisfaction.
Client: SRF Infotel
Project: Call Center Setup
Scope: Inbound/Outbound Call center with ACD
Technology: Nortel Passport 7440, Meridian 11C PBX SCCS 4.0, Symposium Client
Title: GTL Coimbatore Node Shifting
Scope: Infrastructure and Customer Shifting in a stipulated time frame
Role: Supervise complete work in stipulated time and taking care of customer concerns
Technology: Nortel Passport 6480, Cisco Routers, LLs, RF Links
Others;
➢ Rolling out of Frame Relay Services for Infrastructure and Backbone for GTL (Chennai Branch)
➢ Data Center Setup for GTL Ltd. - Chennai Branch
➢ Frame Relay VPN setup for leading Manufacturing Company for Murugappa Group
➢ IP Migration for Murugappa Group
➢ PIX Firewall Implementation for GTL Ltd.,
▫ Received Best System Administrator Award
Jan' 1997- Dec' 1997 with Onward Technologies Limited, Chennai as Senior Engineer Networking
Client: British Council - Chennai, India
Project: Structured Cabling
Scope: Survey, Design and Supervise Structured Cabling for 150 node and 100 Voice Ports for Local Area Network using Mod-Tap LAN Products
Technology: Mod-Tap Structured cabling products
Role: Involved in design, implement, labeling and documenting of Structured Cabling. Arrange for certify the Network for 15 years of Mod-Tap Warranty, deliver the network to the customer within the specified time limit.
Others;
➢ Remote connect using Network Connect and Network Access Services for IGCAR
➢ Novell Network Support - Chennai Corporate Customers
➢ Networking Solutions - Chennai Corporate Customers
Dec' 1991- Nov' 1996 with Saudi Arabian Computer Management Consultants - Riyadh (KSA) as Technical Support Engineer
Joined as Network Engineer, later promoted as Technical Support Engineer
Client: King Khalid Airbase
Project: Campus Network - Fiber Backbone
Scope: Design, Implement and Maintain connectivity between 7 buildings within a campus area of 3 KM. Using Fiber Optic Backbone
Technology: Fibermux Concentrator, FDDI Bridges, Fibermux Hubs, Novell 4.0
Role: Responsible for Site Survey, Design, Supervise, Terminate the ST Fiber Optic Connectors and handover the Network within the specified time period
Client: Manpower Council
Project: Local Area Network
Scope: Design, Implement Local Area Network connecting 5 floors of the buildings using UTP Cable.
Technology: 3Com Switches, AT&T Cables and Connectors, Novell 4.0
Role: Responsible for Site Survey, Design, and Supervise Installation of LAN of 75 nodes.
Hardware & Software
Others;
➢ Implementation of Novell OS - Corporate Customers
➢ Support to Advanced Logic Research (ALR) Desktops and Servers - Corporate Customers
➢ Support to Printers, Scanners and other peripherals - Corporate Customers
1989 BE - Computer Science & Engineering from Marathwada University, Aurangabad