Admin Support
Saudi Business Machines
Total years of experience :21 years, 6 Months
o Setup and coordinate meetings and conferences.
o Answer telephones and handle in appropriate manner.
o Meet and greet clients and visitors.
o Oversee all aspects of general office coordination.
o Maintain office calendar to coordinate work flow and meetings.
o Maintain confidentiality in all aspects of client, staff and agency information.
o Monitor and assist with maintenance of the organization’s website.
o Sign for and distribute UPS/DHL or similarly delivered packages.
o Arrange for the repair and maintenance of office equipment.
o Assist with overall maintenance of the organization and its offices.
o Perform general clerical duties to include but not limited to: photocopying,
faxing mailing, and filing.
o Maintain hard copy and electronic filing system.
o Coordinate project-based work.
o Supervise support staff.
o Type confidential documents on a word processing system
o Provide word- processing and secretarial support
o Respond to Public inquiries
o Basic knowledge of SAP
Attending employee calls from all over the SBM Branches in Kingdom
Setting arrangements on customer accounts, answering questions, and providing information on all incoming phone calls by employee
Maintain verbal contact with caller for the purpose of updating in-progress calls and continually update responding units
Dispatching the problem details to the account Engineer reported by the customer
Perform follow-ups for the dispatches with the team members
Making & planning Shift Hours & Standby duties for team
Ordering RMA for Cisco products
Submitting ATR & reviewing for the team members
o Providing Network solutions, technical support and training on MCSE
o Basic knowledge of TCP/IP
o All Installations & troubleshooting
o Weekly Preventive measure and taking configuration backup
o Dispatching & receiving goods and preparing GRN.
o Submitting all dispatched & received goods receipts to the HO.
o Preparing & distributing Invoices to the credit customers
o Arranging Trucks and following till the delivery done
o Preparing Quotations for purchasing
o Carry out Market Analysis in collaboration with Market support unit
o Liaise with the market support and Logistics unit in carrying out the work
o Supervising the professional staff in executing the procuremen transactions
o Responsible for undertaking purchasing activities to ensure materials are ordered on time with confirmed delivery dates
o Responsible for providing weekly material status updates for purchased
and following up with suppliers as necessary
o Perform additional functions as required by management
o Ability to work under pressure
o Preparing self correspondence by using Microsoft Word & follow-up & reminders
o Carried out tasks such as writing and maintaining documentation and getting ready reports as statistics as required.
o Updating all filling works.
o Installation & all trouble shooting
o Reporting promptly to the direct manager with all records as requested
o Looking after all the department requirements