Assistant Manager
ICICI Bank Ltd
Total years of experience :7 years, 4 Months
• Operations Manager (Back - Up)
o Handling customer relationship management and complaints.
o Handled cash desk and was responsible for the cash keys.
o Responsible for managing inventories, Demand Draft, Fixed Deposit securities, Debit Cards, Pin Mailers, Cheque Books.
o Facilitating the collation and processing of outward clearing cheques.
o Providing query desk support by dealing with customers.
o First point resolution for audit and compliance.
o Responsible for location co-ordinations, branch merchandising and upkeeps of onsite ATM.
• Participated in the identification, definition and documentation of impending work flows for the purpose of migrating to a superior version of party information system.
• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Conducted requirement workshops among all project stakeholders to verify and validate the business requirements in UI designs.
• Facilitated JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Performed gathering, analysis, review and signoff of business requirements and conducting of interviews, sessions etc.
• Coordinated project scheduling with the software project manager.
• Supported the Program Manager in balancing project goals and business needs.
•Responsible for Coordinating with HR for tracking regular Compensation and Benefit changes.
•Facilitating the collation, validation and processing of reimbursement for employees & prepare bank transfer. (Mobile & CTC Reimbursements)
•Tracking the TDS for all employees and factoring for the payroll administration.
•Responsible for facilitating the monthly closure of payroll processing in a timely manner. After updating the CTC schedule with the new joinees pay revision and left employees reimbursement details, enter the eligible amount in the schedule for the month and pass the provision entry in ERP People Soft.
•To coordinate and participate in the implementation of the payroll software in ERP People Soft including data migration, data updation.
•Process all the full and final settlement of the employees and initiate the bank transfers as per the payment cycle.
•Preparation of CTC Reimbursement schedule for the audit purpose and matching the same with that of ERP.
• Responsible for managing employee relations support to all employees.
• Driving proactive support in managing employee grievances or employee concerns.
• Co-ordinate with Training and Development plans as per the requirement.
• Liaison the employee queries to HR and finance team.
• Work on attrition report whenever there is requirement.
• Enabling a healthy and fun filled working environment by conducting various activities at a defined frequency.
• Coordinating New Joinee formalities during induction.
• Participate in Audits and Surveys.
• JD Analyst
• Reporting on employee queries, grievances to present MIS for Employee relations function.
• Other salary related work:
1. Prepare car lease agreements.
2. Prepare the spouse car lease cheques immediately after the salary process is completed.
3. Prepare all the cheques whose salaries are to be paid by cheque.
4. Prepare the staff loan & salary advance cheques as and when needed and collect the collateral securities & ensure deductions of the same are done along with the salary.
5. Handling employee’s salary queries & solving the same.
• Providing customer support to customers of U.S. based banking company.
• Meeting the goals of delighting customer in every interaction.
• Providing front desk support by dealing with the customers and vendors.
• Managing the administration function for the organization.
• Interacting with vendors for the various administrative requirements of procurement or maintenance.
University 5th rank with 75%
Completed with 58%
Completed with 85%