Digital Analyst
Whitbread group Plc.
Total years of experience :3 years, 3 Months
Assist in developing the Insight function and role with the core objective of using intelligence to drive improvements in digital performance.
Scope and produce output of insight in formats that are engaging and tell a story to our internal customers that enables them to make decisions and take actions as needed
Developing insights into customer behaviour across different products, channels, devices and more Developing custom marketing dashboard for weekly reporting via Excel and using VBA macros to build automotive dashboard, Reporting on key metrics, analysing and interpreting trends and providing actionable advice
Performing ad-hoc analytic and conversion optimisation consultancies for clients and influencing conversion optimisation strategies with solid analytical data
Analysing online user behaviour, conversion data and customer journeys, funnel analysis and multi-channel attribution
Provided general administration support to the Operations Team, taking customer queries over the phone,
Vessel Operations - Provide support to the Operations manager responsible for effective performance of vessel in terms of utilization and schedule adherence.
Carry out all the administration to ensure accurate control and planning of vessel schedules
Provide support to the Despatch Administration Team, including, Booking transportation for delivery of customer orders, Operating the Company switchboard, Dealing with incoming and outgoing post, Booking meeting rooms and Booking travel and accommodation for staff members
Starbucks Coffee Company UK & EMEA, Supply Chain Managing Assistant (November 2013- April 2014)
• Maintaining and helping Starbucks retail stores, distribution channels and outlets in their orders and helping them with their quires and problems.
• Working on IMS (Inventory management system), CRM (Customer relationship management) and checking and re-crediting on orders.
• Helping stores in their demand and supply management and helping in credit control.
• Helping in developing a long-term demand plan supply chain strategy in order to increase availability while reducing lead-times, storage and distribution costs.
• Reviewing current stock and supply chain systems and practices and making strategic recommendations to improve processes, Financial planning for cutting cost.
• Dealing with partner company KFC and ASDA in their supply chain.
Lebara Mobile UK, Team Leader & Sales Advisor (March 2012 - October 2013)
• Ability to solve customers' problem with sound judgment and professional approach
• Assigning and helping team in meeting the targets.
• Presentation and promotional skills in attracting customers to the company.
• Providing good customer services and developing relationship with customers.
• Worked as a team leader for Lebara and managed sales & marketing of Luton town.
• Ability to manage team to reach the define work.
• Hands-on experience in training and managing staffs for the company.
KEY SKILLS
• Creative Thinking: Always looking for new creative skills to develop in myself and those around me. I am able to analyze and interpret information quickly and able to come with and creative solution for problems. With the contribution of people around me able to take different approach to things.
• Multitasking: Always been first to be the in charge of any event held at college and school level, to organize and promote it. Capable of achieving the perfect balance of speed, accuracy and quality in my work despite mounting pressures and the ever-approaching deadlines learned from my work experience.
• Team work: I have the ability to work with different types of people with end result always being a positive. During my study and at my work with Lebara mobile & Starbucks I have been able to strengthen my team working skills through taking up leadership roles in work place.
• Leadership: I am a confident person with a passion toward my work and life with all my commitment and dedication try to work creatively and with good intuition able to inspire people around me while keeping a good sense of humor.
• IT SKILLS: Microsoft Excel, access power point, word, oracle.
Master of Business Administration (M.B.A) (UNIVERSITY OF BEDFORDSHIRE, LUTON CAMPUS, LUTON (Feb 2012- Aug 2013) Module include: Business and Financial Management, Operation management, Entrepreneurship, Executive Development, Project management, international Marketing for Manager, Strategic Management, Accounting for Mangers and Leading People in Organization.
Bachelor's degree in science (Microbiology) SSR College of arts commerce and science, D&NH India (June 2008- June 2011) UNIVERSITY OF PUNE. Module included: Microbiology, Genetics and Chemistry.
