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Shaima Arif, Engineer SOC Trainee

Shaima Arif

Engineer SOC Trainee·WASL Tech

Saudi Arabia

Master's degree, information technology

Work experience

Total years of experience: 4 years, 8 months

Engineer SOC Trainee

February 2025 - November 2025

WASL Tech

Ad Dilinjat, Egypt

February 2025 - November 2025

• Monitored security alerts and events using SIEM tools under supervision to identify potential threats.
• Assisted in incident triage and basic analysis, escalating suspicious activities to senior analysts.
• Supported log analysis from endpoints, firewalls, and network devices to identify anomalies.
• Gained hands-on experience with SIEM platforms and security tools (e.g., QRadar, EDR solutions).
• Assisted in documenting incident reports, investigation notes, and daily SOC activities.
• Learned and applied incident response procedures and security best practices.
• Participated in use case tuning and false positive reduction activities.
• Collaborated with SOC team members to improve detection and response processes.

Company industry:
Banking

Visa Card Quality & Customer Relationship Officer

January 2023 - December 2024

United Capital Bank

Khartoum, Sudan

January 2023 - December 2024

• Ensured quality assurance of Visa card services, monitoring processes and resolving issues to enhance
customer experience.
• Managed customer relationships, addressing inquiries, complaints, and service requests in a timely and
professional manner.
• Supported the issuance, activation, and maintenance of Visa cards, ensuring compliance with banking
procedures and standards.
• Monitored and reported on service quality metrics and customer satisfaction, identifying areas for
improvement.
• Coordinated with internal teams to resolve transactional issues, card-related discrepancies, and service
disruptions.
• Maintained accurate records of customer interactions and service activities, ensuring data integrity and
confidentiality.
• Contributed to improving customer experience and service delivery processes through feedback and
continuous improvement initiatives.

Company industry:
Banking

Ambassador

March 2021 - September 2023

United capital bank

Khartoum, Sudan

March 2021 - September 2023

Company industry:
Banking
Job role:
Banking

Sales Representative

September 2022 - January 2023

Mariafe Multi-Activities Co. Ltd

Khartoum, Sudan

September 2022 - January 2023

• Prepared and presented commercial offers and proposals to clients, ensuring clarity and alignment
with customer requirements.
• Coordinated and prepared sales contracts and documentation, ensuring accuracy and compliance with
company standards.
• Engaged with clients to understand needs and support the sales process, contributing to successful
deal closures.
• Maintained organized records of client interactions, offers, and contracts for tracking and follow-up.

Company industry:
Sales Outsourcing
Job role:
Sales

Analyst Entry Data

April 2022 - September 2022

Correct Angle General Maintenance & Contracting

Abu Dhabi, United Arab Emirates

April 2022 - September 2022

• Maintained accurate and high-quality data entry and validation processes, ensuring data integrity and
completeness.
• Utilized analytical tools and system checks to verify data accuracy and consistency.
• Worked with mapping/GIS systems to input, update, and manage location-based data.
• Managed and updated client-related data records, ensuring accessibility and compliance with company
standards.
• Provided timely data updates and reporting support to internal teams and stakeholders.
• Ensured adherence to data management policies and quality standards across all tasks.
• Maintained effective communication with clients to support data accuracy and service quality.

Company industry:
Accounting

IT Assistant

April 2021 - March 2022

Zebyan Service Company Ltd

Khartoum, Sudan

April 2021 - March 2022

• Supported IT operations and end-user services, ensuring smooth day-to-day system functionality and
user support.
• Assisted in user onboarding/offboarding, including account setup, access management, and system
permissions.
• Maintained and managed IT documentation, system records, and asset inventories in compliance with
data protection and company policies.
• Provided first-level technical support, troubleshooting basic hardware, software, and access-related
issues.
• Coordinated with internal teams to ensure proper system access and role-based permissions for
employees.
• Managed secure and organized digital and physical records, ensuring accuracy, confidentiality, and
availability.
• Supported IT-related training sessions, including preparation of materials, scheduling, and user
guidance.
• Assisted in reviewing and maintaining system access requests and user requirements in line with
organizational policies.
• Communicated effectively with users to resolve issues and provide updates on requests and incidents.
• Ensured compliance with IT policies, procedures, and best practices across daily operations.

Company industry:
Human Resources Outsourcing
Job role:
Accounting and Auditing

Trainee Service Customer Representative

March 2021 - October 2021

United Capital Bank

Khartoum, Sudan

March 2021 - October 2021

• Provided positive customer experiences and enhanced brand reputation through attentive, helpful
service.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued
customer satisfaction.
• Processed cash and card payments during busy shopping periods, limiting customer wait times.
• Mentored junior team members on methods to provide outstanding service to customers.
• Provided all-round store support, performing cashier duties, offering product assistance and delivering
customer care.
• Reviewed new product ranges to gain knowledgeable for assisting customers.
• Assisted with product selections according to individual requirements and preferences.
• Regularly updated visual merchandising displays to maintain clean, presentable and appealing store
windows.
• Built rapport with customers through courteous and professional communications.
• Kept detailed records of customer interactions for future reference.

Company industry:
Banking

Education

جامعه المشرق

December 2024

December 2024

Master's degree, information technology

Sudan

ما زلت ادرس في مجال الماجستير لم انته منه

mashreq uni

August 2021

August 2021

Bachelor's degree, Administration And Information Systems

Sudan

University of Mashreq

March 2021

March 2021

Bachelor's degree, information

Sudan

University of Mashreq

November 2018

November 2018

Bachelor's degree, General

Sudan

(

University of Mashreq

November 2018

November 2018

Bachelor's degree, General

Sudan

(

University of Mashreq

November 2018

November 2018

High school or equivalent, General

Sudan

(

Skills

ARABIC
Beginner
ARABIC
Beginner
BASIC
Beginner
BASIC
Beginner
C++
Beginner
C++
Beginner
COMMUNICATION SKILLS
Beginner
COMMUNICATION SKILLS
Beginner
ENGLISH
Beginner
ENGLISH
Beginner
HTML
Beginner
HTML
Beginner
INFORMATION TECHNOLOGY
Beginner
INFORMATION TECHNOLOGY
Beginner
LANGUAGES
Beginner
LANGUAGES
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT WINDOWS
Beginner
MICROSOFT WINDOWS
Beginner
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
CISCO CERTIFIED NETWORK ASSOCIATE
Intermediate
CISCO CERTIFIED NETWORK ASSOCIATE
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
IBM QRADAR SIEM SOFTWARE
Intermediate
IBM QRADAR SIEM SOFTWARE
Intermediate
LINUX ADMINISTRATION
Intermediate
LINUX ADMINISTRATION
Intermediate
MACHINE LEARNING
Intermediate
MACHINE LEARNING
Intermediate
NETWORK SECURITY
Intermediate
NETWORK SECURITY
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Fortinet NSE ࠃ
AWS Cloud Practitioner Essentials
The GRC Approach to Managing Cybersecurity
Cybersecurity certification
Cyber Security: Essentials
Cybersecurity Fundamentals certificate
Certified Ethical Hacker (CEH)
Microsoft Certified Solutions Associate (MCSA).
Red Hat System Administration I (RH124).
Computer Skills Course &
جامعيه و شهادات خبره
Feb 2021
جامعيه و شهادات خبره
Jul 2021

Hobbies and interests

reading, photography