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عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

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تم إلغاء حظر المستخدم بنجاح
شيماء عارف, Engineer SOC Trainee

شيماء عارف

Engineer SOC Trainee·WASL Tech

المملكة العربية السعودية

ماجستير, information technology

الخبرة العملية

مجموع سنوات الخبرة: 4 سنوات, 8 أشهر

Engineer SOC Trainee

فبراير 2025 - نوفمبر 2025

WASL Tech

الدلنجات، مصر

فبراير 2025 - نوفمبر 2025

• Monitored security alerts and events using SIEM tools under supervision to identify potential threats.
• Assisted in incident triage and basic analysis, escalating suspicious activities to senior analysts.
• Supported log analysis from endpoints, firewalls, and network devices to identify anomalies.
• Gained hands-on experience with SIEM platforms and security tools (e.g., QRadar, EDR solutions).
• Assisted in documenting incident reports, investigation notes, and daily SOC activities.
• Learned and applied incident response procedures and security best practices.
• Participated in use case tuning and false positive reduction activities.
• Collaborated with SOC team members to improve detection and response processes.

مجال الشركة:
البنوك

Visa Card Quality & Customer Relationship Officer

يناير 2023 - ديسمبر 2024

United Capital Bank

الخرطوم، السودان

يناير 2023 - ديسمبر 2024

• Ensured quality assurance of Visa card services, monitoring processes and resolving issues to enhance
customer experience.
• Managed customer relationships, addressing inquiries, complaints, and service requests in a timely and
professional manner.
• Supported the issuance, activation, and maintenance of Visa cards, ensuring compliance with banking
procedures and standards.
• Monitored and reported on service quality metrics and customer satisfaction, identifying areas for
improvement.
• Coordinated with internal teams to resolve transactional issues, card-related discrepancies, and service
disruptions.
• Maintained accurate records of customer interactions and service activities, ensuring data integrity and
confidentiality.
• Contributed to improving customer experience and service delivery processes through feedback and
continuous improvement initiatives.

مجال الشركة:
البنوك

Ambassador

مارس 2021 - سبتمبر 2023

United capital bank

الخرطوم، السودان

مارس 2021 - سبتمبر 2023

مجال الشركة:
البنوك
الدور الوظيفي:
البنوك

Sales Representative

سبتمبر 2022 - يناير 2023

Mariafe Multi-Activities Co. Ltd

الخرطوم، السودان

سبتمبر 2022 - يناير 2023

• Prepared and presented commercial offers and proposals to clients, ensuring clarity and alignment
with customer requirements.
• Coordinated and prepared sales contracts and documentation, ensuring accuracy and compliance with
company standards.
• Engaged with clients to understand needs and support the sales process, contributing to successful
deal closures.
• Maintained organized records of client interactions, offers, and contracts for tracking and follow-up.

مجال الشركة:
الاستعانة بالمصادر الخارجية للمبيعات
الدور الوظيفي:
المبيعات

Analyst Entry Data

أبريل 2022 - سبتمبر 2022

Correct Angle General Maintenance & Contracting

أبو ظبي، الإمارات العربية المتحدة

أبريل 2022 - سبتمبر 2022

• Maintained accurate and high-quality data entry and validation processes, ensuring data integrity and
completeness.
• Utilized analytical tools and system checks to verify data accuracy and consistency.
• Worked with mapping/GIS systems to input, update, and manage location-based data.
• Managed and updated client-related data records, ensuring accessibility and compliance with company
standards.
• Provided timely data updates and reporting support to internal teams and stakeholders.
• Ensured adherence to data management policies and quality standards across all tasks.
• Maintained effective communication with clients to support data accuracy and service quality.

مجال الشركة:
المحاسبة

IT Assistant

أبريل 2021 - مارس 2022

Zebyan Service Company Ltd

الخرطوم، السودان

أبريل 2021 - مارس 2022

• Supported IT operations and end-user services, ensuring smooth day-to-day system functionality and
user support.
• Assisted in user onboarding/offboarding, including account setup, access management, and system
permissions.
• Maintained and managed IT documentation, system records, and asset inventories in compliance with
data protection and company policies.
• Provided first-level technical support, troubleshooting basic hardware, software, and access-related
issues.
• Coordinated with internal teams to ensure proper system access and role-based permissions for
employees.
• Managed secure and organized digital and physical records, ensuring accuracy, confidentiality, and
availability.
• Supported IT-related training sessions, including preparation of materials, scheduling, and user
guidance.
• Assisted in reviewing and maintaining system access requests and user requirements in line with
organizational policies.
• Communicated effectively with users to resolve issues and provide updates on requests and incidents.
• Ensured compliance with IT policies, procedures, and best practices across daily operations.

مجال الشركة:
الاستعانة بالمصادر الخارجية للموارد البشرية
الدور الوظيفي:
المحاسبة والتدقيق

Trainee Service Customer Representative

مارس 2021 - أكتوبر 2021

United Capital Bank

الخرطوم، السودان

مارس 2021 - أكتوبر 2021

• Provided positive customer experiences and enhanced brand reputation through attentive, helpful
service.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued
customer satisfaction.
• Processed cash and card payments during busy shopping periods, limiting customer wait times.
• Mentored junior team members on methods to provide outstanding service to customers.
• Provided all-round store support, performing cashier duties, offering product assistance and delivering
customer care.
• Reviewed new product ranges to gain knowledgeable for assisting customers.
• Assisted with product selections according to individual requirements and preferences.
• Regularly updated visual merchandising displays to maintain clean, presentable and appealing store
windows.
• Built rapport with customers through courteous and professional communications.
• Kept detailed records of customer interactions for future reference.

مجال الشركة:
البنوك

التعليم

جامعه المشرق

ديسمبر 2024

ديسمبر 2024

ماجستير، information technology

السودان

ما زلت ادرس في مجال الماجستير لم انته منه

mashreq uni

أغسطس 2021

أغسطس 2021

بكالوريوس، Administration And Information Systems

السودان

University of Mashreq

مارس 2021

مارس 2021

بكالوريوس، information

السودان

University of Mashreq

نوفمبر 2018

نوفمبر 2018

بكالوريوس، General

السودان

(

University of Mashreq

نوفمبر 2018

نوفمبر 2018

بكالوريوس، General

السودان

(

University of Mashreq

نوفمبر 2018

نوفمبر 2018

الثانوية العامة أو ما يعادلها، General

السودان

(

Skills

ARABIC
Beginner
ARABIC
Beginner
BASIC
Beginner
BASIC
Beginner
C++
Beginner
C++
Beginner
COMMUNICATION SKILLS
Beginner
COMMUNICATION SKILLS
Beginner
ENGLISH
Beginner
ENGLISH
Beginner
HTML
Beginner
HTML
Beginner
INFORMATION TECHNOLOGY
Beginner
INFORMATION TECHNOLOGY
Beginner
LANGUAGES
Beginner
LANGUAGES
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT WINDOWS
Beginner
MICROSOFT WINDOWS
Beginner
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
CISCO CERTIFIED NETWORK ASSOCIATE
Intermediate
CISCO CERTIFIED NETWORK ASSOCIATE
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
IBM QRADAR SIEM SOFTWARE
Intermediate
IBM QRADAR SIEM SOFTWARE
Intermediate
LINUX ADMINISTRATION
Intermediate
LINUX ADMINISTRATION
Intermediate
MACHINE LEARNING
Intermediate
MACHINE LEARNING
Intermediate
NETWORK SECURITY
Intermediate
NETWORK SECURITY
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
Fortinet NSE ࠃ
AWS Cloud Practitioner Essentials
The GRC Approach to Managing Cybersecurity
Cybersecurity certification
Cyber Security: Essentials
Cybersecurity Fundamentals certificate
Certified Ethical Hacker (CEH)
Microsoft Certified Solutions Associate (MCSA).
Red Hat System Administration I (RH124).
Computer Skills Course &
جامعيه و شهادات خبره
Feb 2021
جامعيه و شهادات خبره
Jul 2021

الهوايات والاهتمامات

reading, photography