Head of Export Development Dep.
Delta Aromatic International
مجموع سنوات الخبرة :14 years, 5 أشهر
Create a strong pipeline of government agencies and industry associations via cold calls, competitive & networking events
• Develop long term relationships with strategic partners
• Travel to events globally to develop relationships and sales opportunities with prospects and clients alike.
• Build, manage and maintain relationships with overseas colleagues.
• Managing a team of Export specialists.
• Reporting to Export Manager.
• Setting up & implementation of export development strategy in various countries as per the approved budget and ensuring achievement of sales targets.
• Maintaining and enhancing the customer relations and performance in the markets of
concerned countries.
• Preparation & presentation of a periodical business reports & reviews.
• Controlling trade visibility and travelling regularly to all countries in charge.
• Doing the duties and tasks of the international marketing organizer.
• Studying and examining the marketing advertizing expectations, possibilities and prospective of the company.
• Planning and delivering strategies across the company encouraging customer retention and customer loyalty.
• Answering all the international Customer’s inquiries and complains.
• Working closely with all departments to ensure the international Customer
Relation works effectively for all aspects of the company.
• Overseeing direct communications with international customers.
• Ensuring the database is segmented effectively for targeted marketing activities.
• Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
• Developing testing strategies for all aspects of the international Market to
ensure the most effective approach for the company and its products.
• Providing support for marketing events and exhibitions as required
• Writing articles and promotional material for the company.
• Preparing interesting written copy for the website.
• Uploading marketing material to online libraries, internet groups and social media sites.
• Updating and maintaining the marketing department's documentation and databases.
• Managing events, booking venues and ordering marketing materials.
• Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
• Builds applicant sources by researching and contacting community services,
colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
• Determines applicant requirements by studying job description and job
qualifications.
• Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.
• Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
• Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.
• Answer all incoming calls and handle caller’s inquiries whenever possible.
• Assist the Human Recourses Director and other staff if requested.
• Pick up and deliver the HR mail.
• Maintain the general filing system of recruitment, training and file of all correspondence.
• Assist in the planning and preparation of meetings, and conference
• Perform other related duties as required
• arranging and organizing itineraries about different travel destinations
• making arrangements for transport, accommodations, tours, and activities
• contacting airlines, hotels and ground transport companies such as coach operators to make suitable arrangements
• advising customers about travel issues including required documentations and financial matters
• provide advices on sightseeing and shopping activities
• using computers to research information about fares and hotel rates
• resolve any problems with accommodations itineraries, or services
• dealing with payments and invoices
• report problems to tour organizers
• evaluating customers holiday and issuing feedback forms
• ensuring that all the needs of the customers are met
• deal with any refund and solve refund problems or debt notes.