شيماء حافظ

responsible for the payroll accounts

customer service

rvice officer

· Servicing customer enquiries and determine customer needs and provide solutions with regards to their banking requirements.

· Cross-sell bank products and services based on customer needs in accordance with the banks' program standards.

· Handling and Manage customer queries and Manage pass on customer feedback.

· Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.

· Developing Relations with Customers and Achieving the Goal of our monthly targets.

· Process necessary paperwork to rebate customer service charges.

· Dealing to my customers from many nationalities.

responsible for credit cards

auto loans department

auto loans department