customer service
R Holding
Total des années d'expérience :23 years, 10 Mois
- To prepare necessary form such as; invoices, contracts and cheque requests.
-To send receive and follow up on all kinds of correspondences related to the department in a fast manner.
-To keep files and documents in a safe place in order to be able to return to them in an efficient way
-To follow up the customer record, dues and updating the system .
- Conducting Surveys for the Etisalat product (Outbound calls).
- Creating combined reports for surveys (M.S Excel).
- Evaluating (Inbound calls) of the customer service
representatives(CSRs).
Air Hostess with a Valid licnce of A320 & 319, Egypt resbonsaple of passenger safty and comphartable
Receiving briefing from clients and co-ordinating jobs within internal departments.
General secretarial & administration work .
Handling client’s complains on the phone .
Supervising products delivery from the, print house to the clients premises.
Responsible for issuing & filling of delivered & received jobs .
Assisting account executives in following up with the clients .
Keeping record of all incoming & outgoing telephone calls .
Responsible for arranging meetings & recording messages .
Responsible for issuing quotatins & invoices for delivered jobs.
Responsible for making the contact between the company & tourism companies.
Responsible for arranging charter flights from Egypt to domestic & international destinations within the region .
Responsible for offering company the opportunity to provide insurance programs for their employees .
Responsible for market research to approach new customers to our company .
Preparing contract with new customers .