شاجان بالاكال

Design, develop, and deliver comprehensive training programs for
technical staff, including vehicle inspectors, sales and retail teams, and the
Cars24 platform.

Led and managed a team of employees in areas like sales, customer service,
and vehicle inspection.
Manage the sales for Ford Assured products and services, including
used cars, warranties, and financing.
Provide guidance and support to team members to help them achieve
performance targets.

Conduct detailed inspections of pre-owned vehicles to assess their
mechanical, physical, and aesthetic condition.
Estimate the market value of a vehicle based on its make, model, age,
mileage, condition, and current market trends.
Prepare reports that document the vehicles condition and any necessary
reconditioning work, ensuring compliance with company standards.

Greet customers as they arrive for service appointments and establish a
clear understanding of their service needs.
Communicate the details of the service process, expected timelines, and
pricing clearly to customers.
Create detailed work orders that outline the services requested,
recommended work, parts required, and estimated time for completion.
Manage the workflow in the service department, ensuring that vehicles are
processed and repaired in a timely manner.