Datacenter NOC L1
OOREDOO
مجموع سنوات الخبرة :9 years, 5 أشهر
Data Center Operator NOC L1/ IT Support Engineer with 7 years 10 months of experience in datacenter operations, helpdesk, support, backup/restore. Extensive experience in network systems, application support. Engineering support and project management, trouble shoot, analyze and solve problems quickly.
Solid working experience in BMC REMEDY, OOREDOO Service Manager, Visit Management Ticketing System, Microsoft Datacenter Access Tool (DCAT) and various tools for monitoring Data center Systems and Infrastructure like Micro Focus Operations Bridge Manager (OBM), BMC True Sight, DX NetOps Spectrum, Manage Engine Applications Manager, Manage Engine NetFlow Analyzer, HP Operations Manager (OML), HP Network Node Manager, HP SiteScope, HP Performance Manager (OVPM), Veritas NetBackup, EMC Networker, Crystal Reports and Operation Bridge Reporter (OBR), BMS and DCIM alarms thru METASYS, DX NetOps Spectrum Monitoring System.
Installing and configuring windows client workstations (Windows XP, Windows 7)
Follow directives when given from peers and management
Work well with geographically diverse teams and users
Own issues through resolution, escalating to appropriate support member/team when necessary
Keep leadership apprised of issues, status, and resolution, escalating when necessary
Occasional night and weekend work required overnight travel, 15-25%
Set up equipment for employee use, performs or ensures proper installation of cables, operating systems, mobile devices, or appropriate software
Maintain records of trouble tickets, daily data communication transactions, problems and remedial actions taken, or installation activities
Read technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Day to day management of back office task's (network monitoring, anti- virus, deployment, servers, update and patching )
Troubleshoot problems backing up and restoring with customer and take or suggest corrective action
Log tickets, defects, enhancements with enough detail to be understood and resolved by others
Perform timely escalation of support related issues to various departments for further analysis and resolution
Work well in a team and provide team members support and guidance when required
Effectively interact with other members of the team to provide solutions to complex technical issues
Perform other duties as requested and within areas of expertise
Install, troubleshoot, and maintain computer systems, printers, and other peripheral equipment
Coordinate support of all IT related activities and initiatives
Lead and motivate a team of technicians
Provide guidance, assistance, coordination and follow-up on complex problems and insure resolution
Install, Maintain & Support Microsoft Server environments and their Roles and Feature including Active directory, DNS, DHCP, Windows server Backup etc. in windowsserver2003, 2008, 2012, 2012R2, 2016 & 2019.
Manage and create domain user accounts, Groups, Organizational Units, Assigning Group policy using Windows Active Directory.
Report and escalate backup errors and problems to the appropriate support groups.
• Possess a strong background in the Windows OS and Windows Server 2003, 2008, 2012, 2012R2 & 2016.
Computer programming and Networking.
Computer programming and Networking