IT DESKTOP SUPPORT
Golden Fruits Co. LLC
Total years of experience :19 years, 9 Months
Monitor the operation and security of all computer hardware and ensure that it is operating properly.
Serve as a primary contact for all servicing of computers, printers, etc.
Maintain a sufficient inventory of all office and computer supplies.
Maintain all hardware and software logs updated as per departmental working procedures.
Maintain the documentation of all hardware configuration and inventory .
Understand all the department working procedures and perform the related tasks as described .
Carry out the repairs and maintenance of all PCs, Laptop, Printers, etc.
Maintain all users access request and authorizations .
Respond to all users request and provide them with adequate support.
A good command of English and the ability to fault find and rectify subsystems
Worked as Auditor & Verifier in a Delhi based Call Center, that Back office doing aprocess of Balance Transfer verification for M/s. Hongkong and Shanghai BankingCorporation (HSBC).
Handling the front office independently and efficiently.
Keeping all records in order.
Maintains the statement of accounts.
Handle all telephone calls and take messages as appropriate.
Routing all documents received effectively and with no undue delays.
Maintained as jewellery sales man.
Good communication skills with customer’s relations
Preparing purchase vouchers, payment vouchers, receipt vouchers, general ledgers.
Handling customer queries in jewellery.
Assembling computer, and installing operating system and software in computer.
Troubleshooting computer hardware and software.
Preparing quotations, invoices, LPO’s and work orders, delivery notes.
Assisting proper tune up of the staff between the office and the outlet.
Updating with the client’s latest technological requirements
Representing the company in business meetings and reporting to the managing director.
Course completed for Cisco Certified Network Associate (C.C.N.A)
Oneyear computer hardware course
Pagemaker Ms Dos Corel Draw
Passed 3 years diploma course with First Class.
