Shakeeb Azhari

 Direct and manage project development from beginning to end
 Involved with the planning, controlling and monitoring & executing the project to best meet project objectives.
 Controls and monitors “triple constraints”—project scope, time and cost (quality also)—in managing competing project requirements.
 Collecting metrics data (such as baseline, actual values for costs, schedule, work in progress, and work completed) & reports on project progress and other project specific information to project stakeholders.
 Responsible for identifying, monitoring, and responding to risk.
 Liaise with project stakeholders on an ongoing basis
 Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
 Identify and manage project dependencies and critical path
 Managing project deliverables in line with the project plan.
 Recording and managing project issues and escalating where necessary.
 Resolving cross-functional issues at project level.
 Managing project scope and change control and escalating issues where necessary.
 Monitoring project progress and performance.
 Providing status reports to the project sponsor.
 Develop and deliver progress reports, proposals, requirements documentation, and presentations.
 Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
 Setting up and managing support functions for covering planning, tracking, reporting, quality management and internal communication.
 Producing consolidated reporting to the Project Steering Board, including milestone summary, key issues, risks and benefits
 Establishing standards, tools and procedures for use on the project, including Issue, Risk, Change and Information Management.
 Managing the Project Library.
 Review project activities for compliance with procedures and standards.
 Managing the support and provision of project tools and equipment.
 Cooperate in determining benchmark figures for project implementation and decision
 Documents for project release.
 Produce technical, business and economic feasibility studies for project ideas.
 Plan project progress \[define sub goals, milestones and tasks, time and resource planning\].
 Plan personnel utilization \[determine responsibilities, personnel planning\].
 Monitor project progress and success
 Document project progress \[project file, project log\].
 Present and document interim results cooperate with management, customers and steering committees.
 Hand over project results, draw up final project report.
 Analyze and process the project experiences \[best/worst practice\]

 Ensured compliance to turn around time (TAT) and accuracy for customer service follow up methods and procedures.
 Focused on improving call handling process by the IT department with the aim of maximizing customer satisfaction.
 Involved in design and development of IT solutions based on customer needs.
 Manage the overall desk activities, including the supervisors
 Act as a further escalation point for the supervisor(s)
 Take on a wider customer service role
 Report to senior managers on any issue that could significantly impact the business
 Attend Change Advisory Board meetings
 Take overall responsibility for incident management and request fulfillment on the Service Desk. This could also be expanded to any other activity taken on by the Service Desk - e.g. monitoring certain classes of event.

DATABASE ADMINISTRATOR
 Design and build databases to store information for an organization.
 Performs data modeling, normalization and vendor interface.
 Maintain and document all production database and interface systems.
 Resolves database performance problems.
 Provides database support services for critical computer applications.
 Maintain archived data on appropriate storage devices.
 Performs Database performance monitoring and tuning.
 Control and monitor user access to the database
 Specify users and user access levels for each segment of database.
 Review procedures in database management system manual for making necessary changes.
 Ensure that database information is fully available and that the risk of the database failing is minimized
 Plan co-ordinate and implement security measures to safeguard information in computer files against any accidental or unauthorized damage, modification or disclosure.
 Monitor the growth of the database, and plan its capacity
 Ensure the accuracy of the data
 Manage the security of the data
 Plan for recovery of databases after failures.
SYSTEM ANALYST
 Make site survey, Feasibility study and collect user requirements
 Consult with management and staff on how work is done in their organization.
 Analyze business application requirements.
 Work out the new system's requirements and specifications
 Decide if new software applications or computers are required.
 Make detailed cost estimates of different system options
 Submit the plans for approval
 Co-ordinate with vendor team for analysis, customization and implementation of any third party software.
 Ability to choose the appropriate technology for the requirement.
 Oversee the system's development, including design, choice of computers (hardware) and computer programs (software)
 Test the new system with a variety of people and fine-tune the system if necessary
 Train the users of the new system
 Put the system into place
 Evaluate and submit recommendations to IT manager about various products.
 Report back to the management department of the organization.