شاكيل Ahmed

Ensure AML (Anti-Money Laundering) policies are aligned with applicable local laws and regulations.

Conduct transaction screening in compliance with AML requirements.

Manage customer onboarding processes in accordance with KYC/AML rules and procedures.

Execute transactions strictly following AML guidelines and standards.

Collect and verify customer information required to process transactions.

Request additional documentation or information from customers when necessary.

Maintain strict adherence to AML policies, procedures, and CDD (Customer Due Diligence) requirements.

Identify and report suspicious transactions for further review and action.


Deliver customer service with a professional, polite, and empathetic approach.

Provide tailored support to customers based on their individual needs and preferences.

Identify key areas and processes for continuous improvement in customer experience.


Ensure employees consistently comply with AML rules and procedures.

Provide training on identifying high-risk customers and AML compliance measures.

Educate staff on the importance of AML adherence and regulatory obligations.

Act as a customer service trainer for new employees, emphasizing professional conduct and compliance.

Train new Customer Service Representatives (CSRs) to deliver polite, focused, and customer-centric services

Cash flow forecasting and management
Optimising of cash holdings, cash pool management
Cash reconciliation
Liquidity management and accounts balancing
Fixation of exchange rates of every currency
Arrangement, Price negotiation and settlement with providers
Preparation of daily management reports
Making sure sufficient balance of every currency in each office
Analyzing various scenarios and risk and reporting to management
Future forecasting and analysis

Financial Trainer for the new CSRs (Customer Services Representatives)
Training the new CSRs about customer services and sales
Training how to attend and listen customers properly for effective results
Training how to begin and close the deal
Training and explaining the financial products to CSRs
Teaching and explaining the different financial packages
Explaining the operational procedure in meticulous details
Teaching in detail the internal rules and regulations of the company
Training in detail about the customer due diligence (CDD) and enhanced (CDD)
Explaining in detail the anti money laundering (AML) procedure, analysis and reporting

The Change Group InternationalThe Change Group International
Jun 2015 - Oct 2016 · 1 yr 5 mosJun 2015 to Oct 2016 · 1 yr 5 mos
Copenhagen, Capital Region of Denmark, DenmarkCopenhagen, Capital Region of Denmark, Denmark
Customer services
Try to engage the customers
Supporting customers according to their needs and preferences
Putting efforts to enhance profit by offering better deals to customers
Try our level best for a happy and satisfied customer experience
Exchange of different currencies
Transfer and receipt of funds/money internationally
Keeping intact with KYC/AML rules and regulations
Collection of all required information from customers
Customer due diligence (CDD) and enhanced CDD in case of risk
Reporting of suspicious transactions
Data analysis on weekly/monthly basis

Business performance analysis
Operational sales and marketing data analysis
Financial analysis
Analysis of customers trends
Transformation of analysis into reports
General accounting entries and book keeping
Assisting in managing accounts receivable and payable
Assisting in preparation of financial reports
Assisting in preparation of management reports
Bank reconciliation
Cash management

Dealing the general banking operations
Remittances manngagement
Cash management
Reconciliation
Dealing with financial instruments like checks, traveler checks, demand drafts, pay orders etc.
Reconciliation of inward/outward remittances, financial instrument and cash holdings
Sorting out unresolved/outstanding issues to mitigate operational risk e.g. actual cash holdings and recorded in books, non-balanced remittances, checks, drafts, pay order etc.
Dealing with clearing houses and clearance of financial instruments
Customer on boarding and risk analysis
Customer due diligence (CDD) and enhanced CDD for risky customers
Scanning/monitoring of transactions by keeping intact with KYC/AML policies
Reporting of suspicious transactions
KYC/AML analysis
Cooperation with legal authorities on KYC/AML issues
Money laundering reporting
Weekly/monthly reporting
Financial analysis
Basic credit and risk analysis
Dealing with consumer finances
Management reporting