Sales Advisor
Towell Mattress and Furniture Industry
Total years of experience :11 years, 11 Months
Responsible for the merchandising of designated product lines and ranges working in collaboration with the buying team to ascertain trends and prices. Accountable for maximizing the profitability of the stores retail ranges and products and a key decision maker for promotions, store displays, discounts and sales.
Respected Sir,
I am writing in regards to the open Sales Executive Position on your reputed organisation. With my superb Leadership skills, attention to detail and pride in creating a welcoming environment for all customers are a perfect match for your esteemed business.
I would like to introduce myself as a professional with total experience of 5.10 years in Sales, Operations and Customer Service. I tend to be a person who has open communication, creative thinking, and cohesive team effort, who creates an environment for the team members to get motivated and inspired and well versed in their Key Responsible Areas such as Sales, Customer Satisfaction, Quality, First time resolution, achieving Service Levels, Productivity and Pareto based process evaluation. My personal quality makes sure we are following principles, keeping vision and mission in operation and working as an effective person.
I work well under pressure and serve as the primary communication link between the Top Management and the team and I strongly believe that I can strive to the best in all aspects of life, both professional and personal, to achieve the goals through patience, consistency hard work, honesty, and to apply and integrate the knowledge and skills learned.
Thank you for taking the time to read my resume. I look forward to hearing from you soon.
Thanks in advance
Responsible for the Team's performance for achieving the targets of all process KPIs.
Queue Monitoring and managing the breaks.
Providing hands-on assistance to the team in case of problems, both, through direct intervention and mentoring
Handling escalations
Hourly performance (SLAs) update to all functions related to call centre operations.
Assist in scheduling and time management.
Generating reports as per Client / Manager's request.
Daily briefing sessions to the team for new updates.
Auditing calls on daily basis and sharing the feedback to the team for corrective action.
Conducting performance reviews & interactive sessions with team members both on a one-to-one basis and as a team.
Coordinating with stake holders in the circle for resolving customer complaints.
Conducting On - Floor training for new batches after certification.
Team Lead-
• Responsible for the Team's performance for achieving the targets of all process KPIs.
• Providing assistance to the team in case of problems & Conducting performance reviews
• Generating reports as per Client / Manager's request.
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