Customer Service
Samson’s Group of Companies (DU Telecom)
Total years of experience :0 years, 1 Months
Departments : Products (Personal Loans, Business Loan)
Accountabilities:
•Dealing with all type of financial products as per customer requirements.
•Cold calling to arrange meetings with potential customers to prospect for new business.
•Analyzing the customer requirements& advising client’s suitable product for customer.
•Loan criteria like Small loan, Small Business Loan and Small medium Enterprises
•To analyze potential loan markets and develop referral networks to locate prospects for loans.
•To find potential clients, individuals, or businesses in need of loans.
•To analyze and verify the application to determine the client’s worthiness.
•To build a good report with client to make him/her repeat client.
•To follow up on delayed installments.
•To initiate collateral liquidation if a client defaults on a loan.
•To prepare daily activity report to be sent to the BM.
•To achieve targets as per branch daily/weekly/monthly.
•Recovery Rate 99.5%
•Fast feedback for customers s
Departments : Products (Post Paid Enterprise)
Accountabilities:
•Dealing with customer, products as per customer requirements.
•Cold calling to arrange meetings with potential customers to prospect for new plans.
•Maintaining and developing relationships with existing customers and new customers via tale calling.
•Analyzing the customer requirements& advising client’s suitable product for customer.
•Monthly Target Achievement
•Work in smart way.
•Resolve customer complaints via phone, email, mail, or social media.
•Use telephones to reach out to customers and verify account information.
•Meeting with companies and discussing calling and data packages
•Tele sales and cold calling
•Migration from DU to ETISALAT
•Portability from Prepaid to Postpaid
•Answer questions about warranties or terms of sale.
•Act as the company gatekeeper.
•Suggest solutions when a product malfunctions.
•Handle product recalls.
•Attempt to persuade customer to reconsider cancellation.
•Inform customer of deals and promotions.
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