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 Muhammad Atif   Imran, Customer Service

Muhammad Atif Imran

Customer Service·Samson’s Group of Companies (DU Telecom)

United Arab Emirates

Master's degree, Economics

Work experience

Total years of experience: 0 years, 1 months

Customer Service

August 2016 - August 2016

Samson’s Group of Companies (DU Telecom)

United Arab Emirates

August 2016 - August 2016

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Officer

September 2015 - August 2015

ASA Microfinance Limited

September 2015 - August 2015

Departments : Products (Personal Loans, Business Loan)
Accountabilities:
•Dealing with all type of financial products as per customer requirements.
•Cold calling to arrange meetings with potential customers to prospect for new business.
•Analyzing the customer requirements& advising client’s suitable product for customer.
•Loan criteria like Small loan, Small Business Loan and Small medium Enterprises
•To analyze potential loan markets and develop referral networks to locate prospects for loans.
•To find potential clients, individuals, or businesses in need of loans.
•To analyze and verify the application to determine the client’s worthiness.
•To build a good report with client to make him/her repeat client.
•To follow up on delayed installments.
•To initiate collateral liquidation if a client defaults on a loan.
•To prepare daily activity report to be sent to the BM.
•To achieve targets as per branch daily/weekly/monthly.
•Recovery Rate 99.5%
•Fast feedback for customers s

Job role:
Administration

Relationship Officer

December 2017 -

Telecom

United Arab Emirates

December 2017 -

Departments : Products (Post Paid Enterprise)
Accountabilities:
•Dealing with customer, products as per customer requirements.
•Cold calling to arrange meetings with potential customers to prospect for new plans.
•Maintaining and developing relationships with existing customers and new customers via tale calling.
•Analyzing the customer requirements& advising client’s suitable product for customer.
•Monthly Target Achievement
•Work in smart way.
•Resolve customer complaints via phone, email, mail, or social media.
•Use telephones to reach out to customers and verify account information.
•Meeting with companies and discussing calling and data packages
•Tele sales and cold calling
•Migration from DU to ETISALAT
•Portability from Prepaid to Postpaid
•Answer questions about warranties or terms of sale.
•Act as the company gatekeeper.
•Suggest solutions when a product malfunctions.
•Handle product recalls.
•Attempt to persuade customer to reconsider cancellation.
•Inform customer of deals and promotions.

Company industry:
Telecommunications
Job role:
Sales

Education

Bahauddin Zakariya University

June 2015

June 2015

Master's degree, Economics

Pakistan

Bahauddin Zakariya University

August 2012

August 2012

Bachelor's degree, Economics

Pakistan

College

July 2010

July 2010

Diploma, Commerce

Pakistan

High school pakistan

August 2008

August 2008

High school or equivalent, Sciences

Pakistan

Skills

Team Player
Expert
Team Player
Expert
Punctuality
Expert
Punctuality
Expert
Target Oriented
Expert
Target Oriented
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Relationship Building
Expert
Relationship Building
Expert
ACCOUNTANCY
Beginner
ACCOUNTANCY
Beginner
ACCOUNTS PAYABLE
Beginner
ACCOUNTS PAYABLE
Beginner
ACCOUNTS RECEIVABLE
Beginner
ACCOUNTS RECEIVABLE
Beginner
COLD CALLING
Expert
COLD CALLING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
EMAIL
Expert
EMAIL
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
MICROSOFT MAIL
Expert
MICROSOFT MAIL
Expert
MICROSOFT POWERPOINT
Beginner
MICROSOFT POWERPOINT
Beginner
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert

Languages

English
Expert
Hindi
Expert
Urdu
Expert

Memberships

PTI

Guidance regarding rights

August 2017

Training and Certifications

Certifications
B.ed

Hobbies

  • Watching movies