shameer razak, customer services supervisor

shameer razak

customer services supervisor

national aviation services

Location
United Arab Emirates - Sharjah
Education
Diploma, IATA FIATA
Experience
7 years, 10 Months

Share My Profile

Block User


Work Experience

Total years of experience :7 years, 10 Months

customer services supervisor at national aviation services
  • Kuwait - Al Kuwait
  • October 2011 to June 2015

Counter supervisor

at NAS(National Aviation Services) Dedicated to JAZEERA AIRWAYS

Supervisor at AIRINDIA-SATS
  • India
  • April 2011 to October 2011
Supervisor at AIRAWATH AVIATION PVT LTD
  • India
  • August 2010 to April 2011
Commercial Trainee at National Aviation Company of India Ltd (Indian Airlines)
  • India
  • February 2009 to October 2009

Check-In Counter.
Facilitation of customer service.
Handling tel. enquiries both Domestic and International.
Meeting the flights.
Handling flight crew.
Issuing hotel vouchers.
Cargo handling.
IGM/EGM filing.
Facilitation at the arrival hall.
MHB clearing.
Preparing flight reports
Reservation and Ticketing.

TRAFFIC ASSISTANT at DECORE AVIATION PVT. LTD
  • India
  • April 2007 to February 2009

Do all the Commercial activities including Check-in Counter, Service control
Solely responsible for General Declaration Clearance during the departure of the Aircraft.
Person in charge for collecting arrival documents, file it with Immigration Office And customs Office.
Handled Enquiry Counters for AirIndia And Indian Airlines.
Give on job training to new personnel.
Appreciations received from other Airlines on prompt and efficient clearance of General Declaration.
Handling VALUABLE CARGO and taking IGM and EGM.
Supervised Check-in counters for Indian airlines flights.

TRAFFIC ASSISTANT at DECORE DRAPES AVIATION SERVICES PVT. LTD
  • India
  • December 2006 to April 2007

Education

Diploma, IATA FIATA
  • at IATA
  • January 2005
Bachelor's degree, Humanities
  • at Kerala universitY
  • January 2004

Specialties & Skills

Customer Focus
Airlines
Supervising
Customer Service
Aviation Operations
COMPUTER SKILLS
CUSTOMER SERVICE
GESTIÓN DE ARCHIVOS
MICROSOFT OFFICE
PERSONNEL
SILK PERFORMER
TÉCNICAS DE SUPERVISIÓN

Languages

English
Expert

Hobbies

  • lending services to the needy