Senior Assistant-Home Remittance Deparment
UNIVERSAL EXCHANGE CENTRE
Total years of experience :14 years, 4 Months
DUTIES & RESPONSIBILITIES
Customer Care Executive (Front Desktop) Apr 2010 - Jan 2011
• Communicating with customers (written/verbal).
• Greeting customers from a variety of cultures.
• Answers multi line telephone and directed customer inquiries.
• In-charge of presenting and marketing of company’s products and services to current and potential customers.
• Develop and maintain current product knowledge.
• Establish and maintain current client and potential client relationships.
• Making sure that clients get the best customer service I can provide.
• Notify deficiencies or concerns to Compliance Officer at Head Office.
• Assess training needs of the staff most especially new employee assigned in the branch.
Technical & Administration (Back Office) Feb 2011-Jun 2013
• Responsible for maintaining all stationery items of the branch daily needs.
• Monitors new circulars from emails and through incoming fax messages and responsible in making copies to be routed to all staff.
• Installing and configuring computer hardware operating systems and Applications.
• Troubleshooting system and network problems and diagnosing and solving hardware/Software problems
• Responsible for taking backups to avoid any loss of data’s.
• Install, maintain and troubleshoot network printers.
• Troubles shoot outlook issues.
• Replacing parts as required.
• In-charge of resolving daily users’ hardware and software problems,
• Reports any problems of the branch that needs technical support from the Head Office.
• Handles inward/outward remittances including Instant Transfer, Demand Draft, Cash Express, and Western Union, Xpress Money, Ez-Remit, Uremit and Instant cash etc.
• Manage and Upload all Banking Transaction of India through NEFT and RTGS System.
• Punching all Philippines Transactions such as M Lhullier, Cebuana Lhullier, RCBC and BPI etc. through IRemi, BDO and BPI Software’s.
• Processing and authorizing all Muthoot Transactions at daily basis.
• Preparing Daily Report to Management on transaction basis.
• Preparing Monthly Report in our Department and forward to Senior Managers.
• Preparing and remitting all Bangladesh Bank Transaction and Cash Over the Counter (COC) Transaction such as Prime Bank, Uttara Bank, Pubali Bank and Bank Asia etc.
• Preparing and Remitting all Pakistan Bank Account Transaction and COC transaction through our own Correspondent Bank such as Allied Bank Ltd and United Bank Ltd etc.
• Work with management for making Human Resource policy and procedure in accordance with UAE Labor Law.
• Responsible for preparing all employment contracts for new candidates and follow up on the staff intake process; completing the legal paper works and other formalities
• Coordinate with the Company PROs to apply for Employment Visas and completing the Residence Visa formalities for the New Employees and renewal for the Residence Visa, Emirates ID, Labor Card for the existing Employees
• Enrolling new employees into the ERP Based System (MYCOM) and prepare and keep personnel file for the new employees.
• Update new joiner details on the tracker, ensuring appropriate documentation.
• Dealing with all employees requests for the documentation for on-boarding, resignation, termination, end of contract and probation.
• Control visa processing activities; communicate with PRO’s and employees, update direct line managers.
• Opening a New Bank Account for new joiners from Dubai Islamic Bank.
• Addition and deletion of insurance card for Employees.
• To Provide Report of Leave outstanding Gratuity, sick leave, warning Letter as per the request Managers.
• Prepare offer letter and correspondence like salary certificate, no objection letter, experience certificate etc. (NOC for Driving License, Prepare a Warning Letter).
• Prepare and process payroll for all employees through WPS.
• Calculate monthly over time and incentive and Prepare Monthly staffs’ schedule and Monthly Slips for all Staff’s.
• Conducting Exit Interviews.
• Help management for prepare annual vacation plan for all staffs.
• Coordinating with the branches regarding the Fines and other deductions, OT details.
• Booking Air ticket for staffs
• Receiving the Leave Application from branch and checking leave outstanding balance and making the approval from line managers.
• Preparing full and final settlement for resigned and terminated staffs as per labor law
• Preparing Leave settlement a according to the approval signature, and will Transfer the confirmed amount to the Employees personal Account through WPS and bank TT.
• Preparing the final settlement and arranging the documents required such as NO Due Statement and resignation paper etc.
• Support Purchasing Division for presentation, data compilation and analysis, faxing, RFQ distribution (local/overseas) & DHL shipments etc.Control & update MDR’s status report on weekly basis.
• Co-ordinate with warehouse on MRP run, print PRs, record and hand over buyers.
• Allocate buyer’s code to Purchasing Requisite’s.
• To print warehouse call of Purchasing Order against agreements and get singed off and fax/email to respective supplier. Prepare file and hand it over to expeditors.
• Follow-up approvals/signature of user Department Heads on LTC/STC Submissions and forwarding to LTC/STC Secretary.
• Daily faxing/e-mail Purchase Orders to Supplier and freight Forwarder.
• Arranging approvals, follow-up and keep track of advance payment.
• Prepare weekly activity report for Purchase Division as per feedback from buyers.
• Maintain & Update Buyer’s monthly saving report.
• Keep track on availability of Vendor questionnaire while faxing the P.O and inform Buyers in the case of no availability.
• Miscellaneous jobs such as coordinating meetings, supplier visits etc.
