Operations Supervisor & Night Duty Manager
German Rent-a-Car
Total years of experience :6 years, 5 Months
Operations Supervisor & Night Duty Manager Dec 2013- Sep 2014
German Rent-a-Car (Dubai, UAE)
Key Responsibilities: Operations Coordination
* Directed day-to-day operations with focus on cost-effectiveness and consistent positive customer experiences.
* Identified key market drivers and areas of growth; evaluated financial/performance metrics to secure alignment with strategic targets.
* Maintained updated activities logs; prepared reports and performance analysis to aid well-informed decision making.
* Assessed and ordered internal/external supplies; handled procurement, budgets and payment for optimized resource allocation.
Customer Servicing
* Matched client needs with appropriate service packages; spearheaded client acquisition/retention to build sustainable relationships.
* Liaised with VIP clients and delivered excellence in guest relationship management to confirm repeat business.
* Collected client feedback; minimized wait time and facilitated prompt complaint resolution to avoid escalations.
Team Leadership
* Led support staff to ensure fulfillment of delegated tasks in compliance with enforced company standards.
* Supervised employee attendance, conduct, and adherence to work schedules for seamless flow of operations.
* Provided mentoring prioritizing staff empowerment and self-sufficiency to uphold high retention/morale.
* Monitored unwavering compliance to policies, procedures and protocols to meet sales and customer service goals.
Freelancer (TV & Film Production), (Amman, Jordan) Nov 2010- Dec 2013
Key Production Assignments to Credit: * Location M. Assistant: "A 7 Hour Difference"; Jordanian film
* Production Assistant and Picture Vehicles Coordinator: "The Viral Factor" Hong Kong; Chinese film
* Production, Unit Assistant and Production Coordinator Assistant: "Hamilton"; Swedish film
* Production, Unit Assistant and Production Coordinator Assistant: "2n Sha2 Allah"; Canadian film
* Location M. Assistant: "'Navid"; German film
* Location, Production and Unit Assistant: "Lots city, Sodom and Gomorrah" B.B.C
* Location, Production and Unit Assistant: "Religions in Jordan" National Geographic
* Location Manager Assistant (Primarily) & Location Manager: Bath Bayakha (Season 1)
* Location Manager (Primarily) & Location Manager Assistant: Bath Bayakha (Season 2)
* Location Manager Assistant: "Zain" series for Saba Mubarak, Abu Dhabi TV Productions
* Location Assistant: "Iran Hostage Crisis"; German film
* Location, Production and Unit Assistant: Various TV commercials for Jordanian, Arabian, Middle Eastern, and other international production companies
Key Responsibilities: * Conducted scouting for filming locations; negotiated deals with owners to meet time/financial constraints.
* Finalized and facilitated the signing of contracts; confirmed availability and paid fees to owners/agents.
* Managed budgets and payment disbursements for venue/shooting related functions, including permit arrangements.
* Organized and secured accessibility of all necessary equipment to enable realization of visual/technical specifications.
* Ensured resolution of potential and existing site/logistics related issues to maintain adherence to filming schedules.
* Catered to requests of the international guests/clients for assured convenience and comfort throughout production.
Founder & General Manager May 2008- Nov 2013
CarNanny (Amman, Jordan)
Established business from conceptualization to comprehensive execution; provided car servicing and maintenance facilities, in addition to license renewal, insurance, accidents recovery, and accessories as a new and refreshing one-stop-shop approach catering to the needs of the target market.
