Shamima Mahbub, Sr. Executive/Supervisor

Shamima Mahbub

Sr. Executive/Supervisor

Citycell

البلد
بنجلاديش
التعليم
ماجستير, English Literature
الخبرات
15 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :15 years, 4 أشهر

Sr. Executive/Supervisor في Citycell
  • بنجلاديش
  • مارس 2002 إلى نوفمبر 2013

Responsibilities :
• Activating new numbers both prepaid and postpaid, Temporary Deactivation, Restoration, Value added services addition & cancellation and changing issues. Scratch Card problems, Top-up/deduction for Package Migration.
• Troubleshooting or handling customer queries by maintaining liaison between Front Desk and Engineering Dept. to provide solutions for customers various complain along with other branches and points of customer care division.
• Different types of inter and intra department communication with Corporate /Business Aid team, Channel sales regarding various issues such as special or quick-service activations, IDD without deposit, LIC or different requirements of revenue team, all types of approval memo related issues with executions etc.
• Distributing or sharing ideas and work load among colleagues to complete works within the given time frame along with short-cut techniques.
• Assessing, preparing and maintaining different internal projects, reports like daily, weekly and monthly basis or any special requirements for better Customer Care Management

Executive في Total Transportation Limited under MGH Group
  • بنجلاديش
  • يوليو 1999 إلى مارس 2002

Responsibilities :
• Providing Customer Service for Air and Sea Freight.
• Maintaining documentation.
• Assisting Sales team with price quotation. Planning for cargo. Space booking with main shipping lines & airlines.
• Maintaining liaison between Buyer and Supplier, Invoicing etc.

Ticketing & Reservation Officer في Garuda Indonesia, Renaissance Aviation Services Limited under MGH Group
  • بنجلاديش
  • أغسطس 1998 إلى يونيو 1999

Responsibilities :
• Providing Customer Service for Air Passengers by reserve seats into the Customer Reservation System (Passengers Name Records).
• Air Ticketing.
• Preparing Package Tours etc.
• Calculating different travel fares.

الخلفية التعليمية

ماجستير, English Literature
  • في National University
  • ديسمبر 2000

Specialties & Skills

Customer Service
Art Design
Interior Design
Painting
Multimedia
Paitning, Drawing, Interior design etc.
Tourism

اللغات

البنغالي
متمرّس
الانجليزية
متمرّس

العضويات

Member of "Serov Academy of Fine Arts" under Cultural Education Development
  • Supervision
  • January 2005
Health & Safety Environment Department of Citycell
  • Member of "First Aid Team" & "Fire Safety Team" of Citycell
  • March 2009

التدريب و الشهادات

Basic Appreciation Course on Interior Design Certificate (الشهادة)
تاريخ الدورة:
January 2009
صالحة لغاية:
March 2009
National Certificate Course on Travel Agency & Tour Operation (الشهادة)
تاريخ الدورة:
January 1998
صالحة لغاية:
May 1998
Customer Service Training Workshop (الشهادة)
تاريخ الدورة:
March 2002
صالحة لغاية:
March 2002
Diploma in Multimedia Certificate (الشهادة)
تاريخ الدورة:
January 1997
صالحة لغاية:
June 1997
Customer Service Training Workshop Certificate (الشهادة)
تاريخ الدورة:
January 2010
صالحة لغاية:
January 2010

الهوايات

  • Drawing, Painting, Interior Design, Multimedia, Listening selective song etc.