Housekeeping supervisor, Elite Grande
Elite hospitality
Total des années d'expérience :5 years, 7 Mois
1. Housekeeping supervisor, Elite Grande. (130 Suites.) Kingdom of Bahrain (From 2013 till Date)
Responsibilities and achievements:
● As a pre-opening member made snagging and took hand over of all the areas of the Hotel from projects.
● Setting up standard operating procedures
● Implementations for Par stock of linen, uniforms as well clearing chemicals, machines etc.
● Layouts and inventories of pantries and stores
● Training session for develop standard and motivate team members
● Making staff Duty rota
● Cost control
● Selection of new team members
● Day to day people management
● Team appraisal
● System and operation of housekeeping time and motion study
● maintain a top standard for rooms as well as for public areas
● Responsible for quality controls for providing better product to the customers, building and maintaining healthy relations with existing and new customers
● Ensuring customer satisfaction by seeking constant feedback.
2, Housekeeping Desk attendant. Elite Grande Hotel (130 Rooms) (From1st January 2012 to 31 June 2013)
Responsibilities and achievements:
● Manage system and operation of Housekeeping
● maintain a top standard for rooms
● Training session for develop standard and motivate team members
● Ensuring customer satisfaction by seeking constant feedback.
● Introducing new products and procedures
● Responsible for V.I.P guest relations and care
● Special training session for HK attendant
● Responsible for all inventories
● Setting up of par stocks for linen, uniforms etc.
● Taking morning briefing 50 team member
3. Housekeeping Shift leader. Elite Grande Hotel (130 Rooms) (From January '2010- January '2012)
Responsibilities and achievements: ● Manage system and operation of day to day operations
● maintain a top standard for rooms as well as for public areas
● Training session for develop standard and motivate team members
● Ensuring customer satisfaction by seeking constant feedback.
● In charge of handling renovating floors
● Responsible for all inventories
● Setting up of par stocks for linen, uniforms etc.
● Responsible for V.I.P guest relations
4. Housekeeping Senior Room Attendant. (130 Rooms) (From January' 2009-January '2010)
Responsibilities and achievements: ● Manage day to day operations
● Responsible for giving training in room cleaning
● maintaining Housekeeping stores
● Responsible for VIP guests and Royal families
● Setting up of par stocks for linen
● As a training in charge responsible for giving training to all team members of 6 different nationalities.
5. Housekeeping Room attendant ( Elite Grande Hotel) ( December '2007- December '2008)
Responsibilities and achievements: ● Attendant morning briefing
● Manage day to day operations
● maintaining Housekeeping pantry
● Inventories of linen, supplies, pantries, stores
● Training taking from supervisor
● Two time got best employee award
● Got certificate workshop "Road of excellent"
● Four time got promotion
● Got marathon certificate 2007, 2008, 2009, 2010
● 2002- Passed 10+2 From "Matlab J B pilot high school & Matlab degree collage"