Shamlana Mullappally

• Madebooking arrangements for clients inperson, onthephone and online.
• Worked to diligently resolve booking and scheduling issues.
• Ensure that all booking procedures followed industry standards.
• Postedschedule changes online and informed clientsdirectly.
• Checked passenger manifests to confirm client bookings.
• Scheduledadvanceand last-minutebookings.
• Offered discounts and special deals when authorized to doso.
• Managed passenger database.
• Monitoredairline schedules and postedupdates onairlinewebsite.
• Issued personal, business and corporate bookings.
• Developed and implemented promotional strategies to boost airline bookings.
• Consistently offered a high level of customer service.
• Worked to resolved passenger booking issues.
• Handled internal and external communications.