First Abu Dhabi Bank
Total des années d'expérience :10 years, 6 Mois
Contact Center.
Real Time Management: handling all related call activity and floor adherence
matter.
- AUX’s on all kind
- Adherence
- Swap request
- OT related matter (Overtime)
Assisting Tls (team leader) on maintaining their Administrative tasks:
Create individual file for each team member under him:
- One On One
- Side By Side
- Sick leaves
- Disciplinary actions
I should update my knowledge on all products.
- Established and maintained contacts with new and existing customers
as per the direction of the supervisor.
- Transferred urgent calls to the required departments quickly and accu-
rately.
- Helped customers place new orders easily
Work placement - Maintenance Department with PLC engineer:
- Programming logic controllers.
- Testing theoretical designs of PLC.
- Working with tools & measuring devices.
- Electrical & Instrumentation Engineering.
- Design and develop new or existing circuits and devices.
Handling customer service and remittance transactions.
- Dealing with customers from different countries.
- Working as
Commercial Buildings Loans Directorate:
- Search for missing data in the archive.
- Contact customers for receipt Accumulators Commercial Buildings.
- Request for issuance the check.
Summer Job - education program:
- earn general information’s about the branch.
-
Summer Job:
- Handling customer service issues.
- Teller (Handling Deposed money & withdrawals).
Jul-
Relevant Subjects: Engg. Measurements & CAD Work placement Communication Systems Digital Communications