Learning & Development Head for Sales Distribution, Marketing & Technology
AIRCEL LTD
Total years of experience :24 years, 7 Months
AIRCEL LTD. July 2011 till date
Learning & Development Head Sales/Marketing, Distribution & Technology, Aircel Academy - Gurgaon
Heading the Technology & Sales/Marketing Training & Development, at Aircel Academy for all Technology,
Network, IT, Sales Distribution & Marketing trainings for Aircel pan India Operations (includes 23 circles of
Aircel & Aircel Business Solutions (ABS), ABS is an Enterprise Solutions Subsidy of Aircel)
Lead OD and Change Management L&D initiatives for the organization.
Lead Productivity Enhancement L&D initiatives for the distribution and sales teams.
Project Lead for the Internal Certification Program on Lean Quality & Project management.
Managing & Preparation of Training Annual Operating Plan (AOP) & Budgets.
Putting together a TNA (Training Need Analysis) document, for all roles, for Pan India rollout.
Project Lead for key initiatives & projects like, Technical Competency Framework & Behavioural
Competency Framework.
Project lead for SME Exchange program with Maxis Telecom (Malaysia)
Managing & generating Training MIS on the LMS.
Engaging with the Content Development team for design of ILT & WBT. Working with the ID team for content creation, maintaining a content library, content revision etc.
Training Vendor Management. (Vendor selection, on boarding, payments etc)
Achievements
Was instrumental in saving close to 300cr for Aircel, in Regulatory Compliance penalties, with a
timely LnD engagement in Feb-March 2013.
In Q4 2013 conceptualised & executed a training engagement covering 8000 sales staff across
India, resulting in more than 12+% productivity enhancements.
Head Corporate Sales, Channel Sales & Enterprise Business - Andhra Pradesh
Service provider for the BFSI & Retail Industries, providing the following offerings: Web based training for Insurance & Banking clients, using VOIP as a delivery platform, with a
level 3 feedback & scorecard on application of skills acquired for each participant.
Training for the Junior & Middle management, in the behavioural & skill based environments.
Temporary Staffing & Payroll Management.
Manpower placements for BFSI & Retail Industry, for middle & senior management positions.
Managing the Tied Agency Business for 9 Branches with 9 BMs, 96 SMs & 1500+ Advisors at Bangalore.
Maintaining a dotted line reporting relationship with Customer Service Operations, Training, Marketing
Consultant for the Retail Industry, Life Style Products (Mumbai & Bangalore)
Operated as a consultant for the Operational efficiency in the Retail Industry for Life Style Products.
Management of Store for Brands as a "Management Agent" delivering end to end Store Management
Solutions.
Supporting CRM activities for brands: DM, Introducing & Maintaining Customer Loyalty Programs,
Customer Data Management, Outbound Calling for Brand Surveys & help in increasing Footfall at the stores.
Aiding brands in space acquisitions at malls & high street stores.
Managing Mystery shopping for stores & giving feedback on customer orientation at stores with feedback for improvement.
Managing & Implementing Pan India contests, for customer orientation, knowledge & operational
efficiency, for large brands across all their stores.
Training of staff at shop floor level in customer handling skills.
Managing Key & SME Accounts for Andhra Pradesh Circle.
Managing the overall responsibility of a Profit Centre Head for the Tied Agency business for the state of
Andhra Pradesh.
As the overall profit centre head for the city of Bangalore was managing 2 Tied Agency Branches & Alternate Channel Sales for the city of Bangalore.
City Manager-Credit Cards (Bangalore region)
City Manager-Personal Loans (Bangalore region) June 1999 till June 2000
Sales Manager-Liabilities (North Mumbai) Sept 1998 till June 1999
Was responsible for handling the Sales, customer Care, Internal Process & Quality Training function for all the three circles of Escotel
Managing Global and Government Key Accounts
Managing a Speciality Restaurant
Graduated from the Institute of Hotel Management Catering Technology & Applied Nutrition, New Delhi in May 1989.