IT support
Emaratech FZ LLC
Total years of experience :17 years, 10 Months
Roles and Responsibilities
Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Replacing parts as required
Providing support, including procedural documentation and relevant reports
Supporting the roll-out of new applications
setting up new users' accounts and profiles and dealing with password issues
Rapidly establishing a good working relationship with customers and other professionals
Testing and evaluating new technology.
Back up and restoring data, checking events log.
Installation of Software patches and performs updates.
Installation of different software and hardware.
Managing server and local system remotely.
Upgradation and maintenance of Software’s based on Department’s requirement.
Configuration and Troubleshooting the mail client Like MS outlook
Desktop support of Windows Win7 & Win10.
Troubleshooting User’s Applications and Browser related issues
Resolving basic network issues related to Port, NIC, Network driver, TCP/IP and Subnet
Troubleshooting user profile and Windows Login issues with the Domain
Responsible for the evaluation and recommendation of the new Hardware and Software.
Manage day-to-day administration functions utilizing Active Directory to facilitate password resets, establish email accounts, address log-in issues, manage group access
Responsible for Account creation for new hires/Account Lock Outs/Account Disabled for termed users
Windows Patch Management and bios Firmware up gradation.
End user Supporting and Troubleshooting, upgrading RAM, Hard disk, modems, scanners, laptops/desktops, and LaserJet printers
•Installing & Managing Windows SBS 2011 & Windows 2008 serverR2.
•Managing & Maintaining Security Surveillance System & Hotel management Software (WINHMS), Configuring Tally server and clients.
•User creation set a permissions and configuring Outlook 2003, 2007 & 2010.
•Managing ADS, DNS & DHCP, Setup Open thin client & Server Backup Manager,
•Building, configuration and troubleshooting of server and desktop hardware.
•Providing advice on selection and purchase of IT equipment.
•Maintaining maximum availability of supported services for users.
•Obtaining quotes for supply of goods and services from suppliers.
•Ensure adequate antivirus protection & solutions are maintained and updated.
•Assembling Desktop machines, installing software and troubleshooting hardware problems of Desktop systems. Installation and troubleshooting of local and network printers, Installing wireless devices, LAN implementation & RAID configuration.
•Responsibilities include managing and maintaining internal networks which includes 60 computers and connectivity with their servers, which contained Windows XP, 2000 and 2003 server.
•Installing, Configuring and troubleshooting windows XP, windows2000 and windows 2003 Server.
•Active Directory installation and configuration, Internet Connection Sharing, Configuring network Printers, Scanners, Modems, Display Adapters, Network Adapters and so on and Managing disks, Disk Quota Management and assigning NTFS permissions.
•Installing, Configuring and monitoring LAN, Network management like configuring services, protocols such as TCP/IP.
•Configuring Outlook and Outlook Express, taken backup of Outlook express, SQL data and other data backup of projects.
•Maintenance and troubleshooting PCs each month (Disk cleanup, Defragment, Software and Operating system Updating,
Virus updating and check servers and clients.
•System Assembling, Installing and Troubleshooting Windows 98, XP, 2000, Windows 7, Application and Driver software.
•Installation, Configuring and trouble shooting windows 2000, windows XP, 2000 and 2003 Server.
•Troubleshooting network related Problem, Installing and Configuring LAN
•Configuring device in Windows 2000 like Printers, Scanners, Modems, Display Adapters, Network Adapters and so on. Data recovery.