shamsheer alam, FME (faculty management engineer)

shamsheer alam

FME (faculty management engineer)

Crystal Solutions Pvt Ltd

Location
India - Mumbai
Education
Diploma, Computer Hardware & Maintenance
Experience
7 years, 0 Months

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Work Experience

Total years of experience :7 years, 0 Months

FME (faculty management engineer) at Crystal Solutions Pvt Ltd
  • India - Mumbai
  • November 2007 to October 2012

Crystal Solutions Pvt Ltd. from November 2007 to 8 October 2010

Currently working as a FME in Tata Teleservices Maharashtra Ltd (TTML)


JOB PROFILE:
* Managing Team of 5 Engineers.
* Installed Active Directory on Microsoft server 2003

IT Helpdesk Engineer at Crystal Solutions Pvt Ltd
  • India
  • March 2012 to October 2012

Crystal Solutions Pvt Ltd. from March 2012 to till date
Currently working as a FME in Tata Teleservices Maharashtra Ltd (TTML)
JOB PROFILE:
* Managing Team of 5 Engineers.
* Installed Active Directory on Microsoft server 2003
* Active Directory Management 2003
* Maintaining WSUS Server / SCCM Server.
* Scheduling Backups for file servers and Exchange servers
* Creating and managing user accounts and groups
* Configuration and troubleshooting on FTP server
* Troubleshooting Windows server 2003,
* Prepare & maintain Reports as per ISO & ITIL standards
Roles & Responsibility:
* Managing Team of 5 Engineers,
* Implementation & maintenance of Windows 2003 servers ADS.
* Creating and managing user accounts and groups
* Configuration and troubleshooting on FTP server.
* Deploying Software, Patches through SCCM server
* Taking backup of the Exchange Server & file server using NT / VERITAS Symantec Backup tool.
* Installation and configuration of Symantec Endpoint Protection server/client.
* Deploying various policies through Symantec Endpoint Protection Server.
* Configuration & Troubleshooting MS-Outlook 2003/2007
* Taking daily backup of servers using NT / VERITAS Backup tool.
* Troubleshooting on Windows 2000/XP, 7 based platforms.
* Troubleshooting all hardware, software, application and network related problems as per SLA.
* Installation, Configuration, Upgradation, Troubleshooting & Maintenance of Windows 2000/XP/2003 server/client network.
* Installation, up gradation, Troubleshooting & maintenance of Symantec Antivirus client support on site as well as remote location offices, Franchisee in Navi Mumbai, Mumbai, and Thane.
* Installation, Configuration & Troubleshooting of different TTSL applications (Arbor, BRS, CRM, POS, Metasolv, Ranger) in-house as well as at Remote location Offices.
* Preparing Daily server health status Reports, CPU utilization reports, Antivirus Reports,

Hardware Engineer at CORPORATE ELECTRONICS
  • India - Mumbai
  • January 2006 to May 2007

CORPORATE ELECTRONICS AND TELECOMMUNICATION: Working as a hardware engineer. Since January 2006 to May 2007.


JOB PROFILE: Assembling new computer and maintaining, , troubleshooting,
Installation & Upgrading. Implementing network, configuring
Commercial network.

Senior Hardware & Network Engineer at COMPUNET CYBER ZONE
  • India
  • June 2005 to December 2005

COMPUNET CYBER ZONE: Worked as a Senior Hardware & Network Engineer
Contact No: 932259791 From June 2005 and December 2005.

Education

Diploma, Computer Hardware & Maintenance
  • at Board / University
  • January 2005

Degree / Diploma Institute Board / University Year of Study Percentage L.C.H.M (Licentiate in Computer Hardware & Maintenance) M.H.Sahaboo Siddque polytechnic Maharashtra Board 2005 63.33% L.A.E.V.S (Licentiate in Advance Electronics & Video Servicing) M.H.Sahaboo Siddque polytechnic Maharashtra Board 2003 61.00% L.E.R.S (Licentiate in Electronics & Radio Servicing) M.H.Sahaboo Siddque polytechnic Maharashtra Board

High school or equivalent,
  • at A.B.S.H.School
  • January 2000

S.S.C A.B.S.H.School Mumbai Maharashtra Board 2000 54.13%

Specialties & Skills

Languages

Hindi
Expert
Urdu
Intermediate
English
Beginner